Use your bin to dispose of rubbish which cannot be recycled - such as plastic bags and plastic packaging.
Disruption to some waste and recycling collections due to snow and ice - 25 and 26 January 2021
Frozen surfaces are affecting many areas of the county, especially estate roads and footpaths. This will disrupt some scheduled waste and recycling collections due yesterday (Monday 25 January) and is likely to affect collections today (Tuesday 26 January), as we can only collect where safe to do so.
If your road has not been collected, please leave your bin out and we will attempt to revisit as soon as it is possible. You do not need to contact us know if your road has been missed.
In particularly cold conditions, we sometimes experience problems with emptying garden waste bins where the contents have frozen. Our refuse loaders will endeavour to release the contents but some frozen waste may remain in the bin. Unfortunately, we will be unable to return to empty the frozen garden bins and would ask that you please release the contents before adding any more waste to the bin.
Please check our website for the latest information regarding disruption to the service.
You should only use your household waste bin to dispose of rubbish which cannot be recycled - such as plastic bags and food waste.
Your bin is collected fortnightly. To make sure your rubbish is collected:
- Put your bins out before 7am on your collection day
- Put your bins at the edge of your property, at the kerbside, with the handle facing the road
- Put your waste in securely tied bags inside your bin - we will not collect rubbish left next to your bin
- Make sure your bin lid is closed.
- Take in your bin as soon as possible after collection
You can view a personalised collection schedule for your address online.
You should only use your household waste bin for any rubbish that can't be recycled in your black recycling box, blue-lidded wheeled recycling bin or garden waste bin
If you suspect you have COVID-19, put waste tissues, wipes and disposal PPE (including disposal face masks) into a plastic bag and tie it when full. You can also put disposable cloths or wipes, used to clean hard surfaces such as kitchen worktops and bathrooms, in this bag. Once the bag is full, double bag it in a second bin bag and tie it up. Store the bags for 72 hours (three days) and then please place them in your normal wheeled bin. If you don't receive a wheeled bin collection, please make sure a council-issued bag label is placed on the outside of the double-bagged waste. Please see the latest Defra guidance on cleaning your home and disposing of waste.
We understand the concerns over waste collection staff working as 3 person crews. The council's contractors have been closely following the guidance from government, Public Health England, the NHS and the Waste Industry Safety and Health (WISH) Forum since the start of the pandemic. This guidance has been regularly reviewed and continues to state that good hygiene is the most important control in preventing the spread of COVID-19, combined with cleaning hard surfaces in vehicles regularly. The crews are encouraged to wash their hands regularly, not touch their eyes, nose or mouth and, where possible, ventilate vehicle cabs when travelling. If staff have symptoms (or if someone in their household has symptoms) they are told not to come in for their shift and to arrange to take a COVID-19 test and follow government procedures. The WISH guidance recognises that for large rural counties such as Wiltshire, it's not possible to restrict crew sizes without having a significant impact on waste and recycling collections. The crews also work in small "bubbles" wherever possible and follow social distancing guidelines at all times whilst at the depot. By strictly following this guidance and practice, the frontline waste and recycling collections have been able to continue to operate.
Industry guidance advises that face coverings are not currently required to be worn during waste and recycling collection activities. This is because there may be additional risks when undertaking manual work as the face coverings may need to be regularly adjusted and changed by placing hands close to the eyes, nose and mouth. Additionally, face coverings may become moist and trap contaminants which could be then be transmitted to the wearer due to the prolonged time they would be worn during collection activities. Crews members are allowed to wear a face covering should they choose to do so, and are provided with face coverings and advice on how to use them safely.
- Please don't put in any items that can be recycled in your black box, blue-lidded plastics and cardboard bin or garden waste bin - see Kerbside recycling
- Do not put in batteries, household and garden chemicals or gas bottles
- Electrical appliances or equipment (WEEE)
- Bulky household waste and large items - see large item collection
- Clinical or infectious waste and sharps - see hazardous and clinical waste
- Hazardous items such as asbestos - see hazardous and clinical waste
- Oil-based paint,, oil drums, or petrol cans - see hazardous and clinical waste
- Construction or demolition waste
- You can take many of these items to any household recycling centre or use our large item collection service for items too big for your bin
- Bagged excess household waste that cannot fit into your wheeled bin can be taken to any household recycling centre
By using the kerbside recycling services, the standard refuse bin should be large enough for the waste produced by most families.
- See everything that you can recycle at home
- Here are some tips to reduce the amount of waste that is being produced
- If you are recycling all that you can and still have difficulty fitting all of your waste in your bin, we can assess if you need a larger or additional one
- In some cases we will carry out a waste audit before approving your request. All households with a larger bin will have an annual review (which may include a waste audit)
- We will not provide a larger bin if you create more waste due to keeping pets
- Please go to the forms menu and complete the 'Request a larger bin/container' in the 'Need Help With Your Bins' section. Click here to go to the forms menu.
- All waste should be bagged before it is put in your bin. We recommend that anything that may cause smells should be double-bagged (e.g. nappies, food waste, etc.)
- To avoid flies and maggots make sure the bin lid is securely shut and store your bins out of direct sun light in hot weather if possible
- We also recommend you regularly clean your bins using bleach
- Our standard household waste bins are black 180 litre containers
- Bins previously issued by former district councils may vary in size and colour
- All new containers delivered will be of the council's standard size
If you find it difficult to put out your rubbish and recycling bins or bags, you can apply online for an assisted collection or by calling us on 0300 456 0102.