Housing Benefit

Claim reviews

To ensure we are paying the right amount of Housing Benefit to our customers, we are required to undertake full case reviews of their claims. This is part of a government scheme called the Housing Benefit Award Accuracy initiative.

What you need to do

If your claim has been selected for review, you will have received an email or letter from us asking you to complete an online form, the link for which is below.

The email or letter will give your benefit claim reference number, and a unique access key that you will need when you complete your review. Instructions on how to complete the review are also included.

Every part of your claim must be reviewed and updated, even if nothing has changed. You need to provide evidence to support the information you declare on the review. This can be uploaded when you complete the form or emailed to: benefits@wiltshire.gov.uk. If you email your documents, please ensure that you quote your name and claim reference.

Complete your Housing Benefit claim review (opens new window)

You must complete your review within one month of receiving our email or letter requesting the review. If you do not, your claim may be suspended and further Housing Benefit payments might not be made.

If you have any difficulties completing the form, please do not hesitate to Contact the benefits team.