Housing Benefit

Claim reviews

To ensure we are paying the right amount of Housing Benefit to our customers, we are required to undertake full case reviews of their claims. This is part of a government scheme called the Housing Benefit Award Accuracy initiative.

What you need to do

If your claim has been selected for review, you will receive a letter from us asking you to provide information in order to enable us to confirm that you benefit is correctly assessed.

Every part of your claim must be reviewed and updated, even if nothing has changed. You need to provide evidence to support the information you provide. This can be emailed to: benefits@wiltshire.gov.uk. If you email your documents, please ensure that you quote your name and claim reference.

You will need to provide:

confirmation of the full names and dates of birth of everyone resident at this address.
evidence of all income for yourself, your partner and any non-dependents who live in your property. Please also note the following:
- if you and/or your partner are self-employed, you will need to contact us to request a self-employed income form.
evidence of any occupational/private pensions you hold including any that you have deferred receiving payment from.
bank statements covering the last 2 months for all bank, building society and Post Office accounts held by you and your partner. Please also provide proof of any other capital held.
- If you or your partner are receiving one of the following benefits, you do not need to provide bank statements unless we ask you to provide them at a later date:-
  - Employment Support Allowance (Income Related); or
  - Universal Credit: or
  - Guarantee Pension Credit
proof of your rent

You must complete your review within one month of receiving your letter requesting the review. If you do not, your claim may be suspended and further Housing Benefit payments might not be made.

If you have any difficulties with the review, please do not hesitate to Contact the benefits team.