Extra care housing engagement
We are working with residents to redesign the contracted extra care support services at Needham House, Crammer Court, Meadow Court and Bell Orchard. This page will be an information resource to residents at the four schemes as well as families and advocates.
The page is intended to help residents get involved in designing the new service and inform them of:
- Upcoming co-design meetings
- Contact details for questions and suggestions
- Regular newsletters (which we also send in hardcopy to residents who prefer to be contacted via post)
- Useful links and documents about extra care and related topics
We look forward to hearing residents' thoughts on how we can shape a new model that works effectively for everyone.
This page will develop over time as the co-design work continues. Take a look at our newsletters from April Extra care housing newsletter (PDF) [531KB] (opens new window) and June June 2021 ECH Newsletter (PDF) [384KB] (opens new window)
You can also go to Have your say for details of the first online meeting.
With existing contracts ending, the council consulted with residents in November and December 2020. We asked them for their views on the current service and what they would like to see in the future.
What we heard from residents informed the recommendations considered by the council's Cabinet in 2021. The main purpose of those recommendations was to enable a new approach to be developed to meet residents' care and support needs.
Cabinet approved the recommendations but also decided that there should be more time (until the end of September 2021) to consult with residents and co-design a new service with them to meet their needs.
Take a look at the February 2020 Cabinet meeting and report which have more detail and the background to these services and recommendations.
There are many different approaches to extra care that involve private and publicly funded public arrangements. Sometimes the arrangements are mixed. There is no one single model.
What the Housing Learning Improvement Network say about extra care
The term 'extra care' housing is used to describe developments that comprise self-contained homes with design features and support services available to enable self-care and independent living.
It comes in a huge variety of forms and may be described in different ways, for example:
- 'very sheltered housing'
- 'housing with care'
- 'retirement communities' or 'villages'
Occupants may be owners, part owners or tenants and all have legal rights to occupy underpinned by housing law (in contrast to residents in care homes).
For more information, visit Housing Learning Improvement Network.
Our current model
The council contracts with providers to deliver the extra care support service at Needham House, Crammer Court, Meadow Court and Bell Orchard. The model currently used at these schemes has been defined as meaning independent living accommodation for residents who:
- are typically, over the age of 55
- have current social care needs, or
- may develop social care needs in the future
We are aiming to finish the co-production work by the end of September 2021. This is the timeframe the council's Cabinet has asked us to work to. As well as working with residents and families, we will also be speaking with potential providers and other key stakeholders to learn from their views and experiences of extra care services.
From October 2021 we aim to finalise recommendations for the final model and prepare to find the right provider.
We will publish updates to our timetable on this page.
Have your say
Online meeting - 29 April 2021
We have a few ways people can get involved and are keen to meet residents in-person as soon as the government's post-COVID lockdown timeline allows. In the meantime, we hope you agree that an online meeting is the most effective way to speak together and exchange ideas.
Our first online meeting with residents and their families or advocates was held on Thursday 29 April at 12 noon -1.30pm via Microsoft Teams.
This was the first of many opportunities for people to ask questions and share ideas for how they think the extra care service can meet their needs in the future.
We will include notes from the online meeting and any presentations along with our next regular newsletter so that all residents are kept up to date. In the meantime, you can access the PowerPoint from the meeting (gi.ui.mediatype.powerpoint) [789KB] (opens new window) online.
How can I attend future events?
We will be organising further events and will be advertising these through our newsletters.
Please note, the engagement sessions are only open to residents at Needham House, Crammer Court, Meadow Court and Bell Orchard, as well as their family members or advocates who residents wish to attend on their behalf.
How else can I get in touch?
Residents, relatives and advocates without internet access, or those otherwise unable to attend an online meeting but who still want to contribute, can have their say by calling 0300 456 0100 and asking for 'Adults Commissioning' or emailing the team at email@example.com.
Frequently asked questions
We will update this section as we receive more questions from residents and their families. We will focus on questions that relate to the co-design and the overall service model. We will not publish information which relates to people's individual circumstances.
Take a look at the FAQs from May 2021 May 2021 Resident FAQs (PDF) [136KB] (opens new window) Earlier FAQs are included within the April newsletter.
ECH stands for 'extra care housing', also known as 'housing with care'.
This means there is no legal requirement to provide the service. There are certain services that are statutory and non-statutory for councils to provide to their residents. An example of a statutory service in Wiltshire is organising for residents' household waste to be collected. The ECH service is an example of a non-statutory service, meaning that the council does not have a duty to provide it. However, people living in ECH schemes often also access other types of care and support in addition to the ECH service itself. This can include formal care services for people with eligible care needs.
Consultation is a form of engaging and involving people in the delivery of services, such as asking for opinions on how things are working at the moment and thinking about options for the future. We began consulting with residents when we asked for your thoughts on ECH in late 2020 and in our letters before and after Cabinet in February. Co-production is a term we use to describe how we can work with you to design those options together and find shared solutions. The Care Act describes this as: 'when you as an individual influence the support and services you receive, or when groups of people get together to influence the way that services are designed, commissioned and delivered'.
As a starting point, the February 2020 Cabinet paper proposed three options for an ECH service model, with an initial preferred model. We want to work with residents to design a new way of providing ECH and make sure everyone has their say. This means that the final option may look different to the initial model that cabinet considered in February. We appreciate that in any group of people using a service there will be a lot of different views, and we will work with you to pull ideas together to create a solution that is a best-fit. Cabinet has given us until the end of September to work with residents and explore options for ECH, so we will be carrying out further engagement events.