Extra care housing engagement

We are working with residents to redesign the contracted extra care support services at Needham House, Crammer Court, Meadow Court and Bell Orchard. This page will be an information resource to residents at the four schemes as well as families and advocates.

The page is intended to help residents get involved in designing the new service and inform them of: 

  • Upcoming co-design meetings
  • Contact details for questions and suggestions
  • Regular newsletters (which we also send in hardcopy to residents who prefer to be contacted via post)
  • Useful links and documents about extra care and related topics

We look forward to hearing residents' thoughts on how we can shape a new model that works effectively for everyone.


This page will develop over time as the co-design work continues.  Take a look at our newsletters from April  Extra care housing newsletter (PDF) [531KB] (opens new window)  and June June 2021 ECH Newsletter (PDF) [384KB] (opens new window)

You can also go to Have your say for details of the first online meeting.


With existing contracts ending, the council consulted with residents in November and December 2020. We asked them for their views on the current service and what they would like to see in the future.

What we heard from residents informed the recommendations considered by the council's Cabinet in 2021. The main purpose of those recommendations was to enable a new approach to be developed to meet residents' care and support needs.

Cabinet approved the recommendations but also decided that there should be more time (until the end of September 2021) to consult with residents and co-design a new service with them to meet their needs.

Take a look at the February 2020 Cabinet meeting and report which have more detail and the background to these services and recommendations.


We are aiming to finish the co-production work by the end of September 2021. This is the timeframe the council's Cabinet has asked us to work to. As well as working with residents and families, we will also be speaking with potential providers and other key stakeholders to learn from their views and experiences of extra care services.

From October 2021 we aim to finalise recommendations for the final model and prepare to find the right provider.

We will publish updates to our timetable on this page.

Have your say

Online meeting - 29 April 2021

We have a few ways people can get involved and are keen to meet residents in-person as soon as the government's post-COVID lockdown timeline allows. In the meantime, we hope you agree that an online meeting is the most effective way to speak together and exchange ideas.

Our first online meeting with residents and their families or advocates was held on Thursday 29 April at 12 noon -1.30pm via Microsoft Teams.

This was the first of many opportunities for people to ask questions and share ideas for how they think the extra care service can meet their needs in the future.

We will include notes from the online meeting and any presentations along with our next regular newsletter so that all residents are kept up to date. In the meantime, you can access the  PowerPoint from the meeting (gi.ui.mediatype.powerpoint) [789KB] (opens new window)  online. 

How can I attend future events?

We will be organising further events and will be advertising these through our newsletters.

Please note, the engagement sessions are only open to residents at Needham House, Crammer Court, Meadow Court and Bell Orchard, as well as their family members or advocates who residents wish to attend on their behalf. 

How else can I get in touch?

Residents, relatives and advocates without internet access, or those otherwise unable to attend an online meeting but who still want to contribute, can have their say by calling 0300 456 0100 and asking for 'Adults Commissioning' or emailing the team at adultscommissioning@wiltshire.gov.uk.

Frequently asked questions

We will update this section as we receive more questions from residents and their families. We will focus on questions that relate to the co-design and the overall service model. We will not publish information which relates to people's individual circumstances.

Take a look at the FAQs from May 2021  May 2021 Resident FAQs (PDF) [136KB] (opens new window) Earlier FAQs are included within the April newsletter.