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Housing Options contact details

Wiltshire Council's Housing Options teams offer free advice and assistance to people who are at risk of losing their home or experiencing housing problems.

At the moment our face to face service is suspended due to Covid-19. This is to minimise risks to customers and staff, particularly those who are vulnerable.  We will post details here when our normal service is resumed. We are offering a telephone and email service to answer enquiries and have extra staff on the telephone to help with this.

Government Advice

The Government has provided guidance on common housing problems during Covid-19. It covers when and how Notice can be given, possession proceedings, rent and mortgage payments and repairs. For details:  GOV.UK: COVID-19 and renting: guidance for landlords, tenants and local authorities

Housing Options contact details

To call your local office, please use the numbers below. We are open from Monday to Friday, 9am to 5pm.

Or, email  

Professionals and Duty to Refer please email


Chippenham Office (North Wiltshire) 

01249 706 666

Trowbridge Office (Central Wiltshire)

01225 718 005

Salisbury Office (South Wiltshire)

01722 434 233

Other Useful Contacts

Rough Sleeping

If you are rough sleeping please call your local office as above, or email 

To let us know of a person rough sleeping please email  or StreetLink saying where and when they were seen.

Housing Emergency Out of Hours

If you have a housing emergency out of our Office hours please ring the Emergency Duty Service on 0300 456 0100


For enquiries about Homes4Wiltshire, where you are not homeless or at risk of becoming homeless in the next 56 days, please contact the Homes4Wiltshire team on 0300 456 0104 or Where you are homeless or at risk of becoming homeless within the next 56 days, please contact your local office using the numbers above.

Concerns about a Child

If you have concerns about a child please call Wiltshire Council's Multi Agency Safeguarding Hub (MASH) on 0300 456 0108.

Concerns about a Vulnerable Adult

If you have concerns about a vulnerable adult please contact Wiltshire Council's Advice and Contact team on 0300 456 0111 or