Contact Housing Options

The Housing Options service is for people who are homeless or at risk of losing their home.

There are new rules on dealing with common housing problems including notices and evictions during Covid-19. For more information go to GOV.UK: Covid-19 and renting.

We can provide advice and information on dealing with Notices, possession proceedings, rent arrears, mortgage arrears and other common problems.

We will work with you to try and prevent your homelessness and where necessary help you find somewhere else to live.

If you are homeless or at risk of homelessness

To protect our customers and colleagues during Covid-19, we are currently offering a telephone and email service. Our telephone service is open from Monday to Friday, 9am to 5pm, closed Wednesday, 9am to 2pm.

  • 0300 456 0106

You can also email Housing Options at Please tell us about your situation and leave a phone number to contact you on.

For professionals who are making a Duty to Refer referral, please use our Public body e-referral form.


If you have a Housing emergency and the office is closed, contact the Emergency Duty Service on 0300 456 0100.

Other enquiries

Rough Sleeping

If you are rough sleeping call your local Housing Options office, or email Housing Options at .

To advise us of a person rough sleeping, email the rough sleeper team or use StreetLink.

Please include details such as where and when the person was seen and a brief description to help us find them. We have a specialist team to support rough sleepers.

Social and affordable housing

If you are looking social or affordable housing, and are not homeless or at risk of becoming homeless, go to Homes4Wiltshire.

Wiltshire Council tenants

Call 0300 456 0117 for advice on areas such as rent payments and arrears, repairs, anti-social behaviour, renting a garage, transfers and buying your home. For more information go to Council housing.

Concerns about a child

If you have concerns about a child, call the Multi Agency Safeguarding Hub (MASH) on 0300 456 0108.

Concerns about a vulnerable adult

If you have concerns about a vulnerable adult, call the Advice and Contact team on 0300 456 0111 or email