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Council tenants maintenance and repairs reporting

Report a repair

Rights and responsibilities

How long will my repair take?

If you report a repair to staff outside the office it may not be acted upon until they return to the office.

To help you decide whether your repair is urgent or not, listed below are all our repairs categories:

Handyperson service

As finding someone to do small jobs can be difficult, Wiltshire Council will be providing a handyperson service.  The service will be operational some time during the financial year 2021-2022.  The service which can help with such jobs as replacing a tap washer, tacking down loose carpet to prevent trips or installing a grap rail to assist you up a step.  You will be able to access this service whether you live in your own home or in rented accommodation.

There will be a charge for this service, but if you receive low income benefits you may be entitled to the labour costs free of charge up to a certain amount.  However, there is always a charge for materials.

Information and advice about how to benefit from the service will be advertised widely shortly before it becomes operational.

Applying for permission to make alterations to your home

Under Section 97 of the Housing Act 1985, tenants must seek the landlord's consent before undertaking any alterations to the property.

If you would like to make alterations to your council home, please contact us.

Adapting your home

Wiltshire Council can provide assistance with adaptations and facilities to improve access and facilities in council owned homes; for registered disabled tenants or members of their household. A factsheet is available on the council tenant and leaseholders factsheets page.

Planned works - maintaining the housing stock

Annual gas servicing and gas safety

Water supply

In the case of an emergency contact the repairs service without delay.

Energy efficiency

Cheap and simple energy measures for your home

Other useful numbers