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It is your responsibility to pay the rent weekly in advance in accordance with your conditions of tenancy. If you have a joint tenancy, both parties are equally responsible.

How to pay

Pay your rent online (opens new window)

Trouble paying your rent?

If you are having difficulty paying your rent, don't ignore it and do nothing! There are many ways to get help you even if you have multiple debts.

Former tenant arrears

If you are no longer a council tenant and have left your property owing money on your rent account, this is known as 'former tenant arrears'.

Rental exchange

We believe social tenants should get recognition for paying their rent on time, the same way people who pay their mortgage do. We've teamed up with Big Issue Invest, part of the well-known Big Issue Group of companies, and Experian the UK's biggest credit reference agency, to bring our tenants an exciting new scheme, the Rental Exchange.

Tenants renting social housing sometimes find it difficult to get affordable loans, a mortgage or credit cards or to open bank accounts. Often this is because they do not have a credit history. If you want to buy something on credit, then it helps if you have a good credit history (a track record of paying off credit agreements). Companies use credit history to assess your creditworthiness before making a lending decision.

How rent and service charges are calculated

We will always give you at least 4 weeks written notice of any changes to your rent and at least 7 days for service charges.

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