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Large item reuse and collection

Bulky items that are in a usable condition such as white goods, furniture and electrical appliances can be collected from your doorstep for re-use with the help of local charities.

If your large goods are unsuitable for reuse, the council can collect these from outside of your property for a charge. We are unable to enter your property to collect large items. We cannot collect any commercial items.

Cost

The current charge for a large item collection is £31.00 per item and this is typically reviewed annually. Local authorities are able to recover the costs they incur in collecting large items, but cannot recover the costs associated with their disposal.

You will need to pay at the time of booking.

Arranging a collection

Call us on 0300 456 0102 to arrange a collection from outside your property.

Only items listed at the time of booking will be collected. If you need to change the items being collected for any reason, call the booking line at least two days before the collection date and we will do our best to arrange this.

In the event of having to cancel your collection, refunds will only be issued if you call us on 0300 456 0102 at least two days before the collection due date​​​​​.

Where and when to leave items for collection

You will be given a collection date at the time of booking and items will be collected at any time after 7am during that day. Place your items outside so that they are clearly visible from the road by 7am on the collection day. Collection crews are not allowed to enter your property to collect items under any circumstances.

Charity collections

British Heart Foundation (opens new window)

Collects large items for free from both inside and outside your home, across Wiltshire. Items must be in full working order.

KFR (opens new window)

Will collect a wide range of furniture, as well as working and not working white good appliances from both inside and outside your home. They cover the whole of Wiltshire.

Waste not want not (opens new window)

Based in Chippenham and offers a collection service from the North Wiltshire and Trowbridge areas.

Trussell Trust (opens new window)

Based in Salisbury and offers a collection service from the South Wiltshire area.

Group Five  (opens new window)

Based in Trowbridge offers a free collection service from the West Wiltshire area.

Alabaré (opens new window)

Based in Salisbury and offers a collection service for items across the county.

Dorothy House  (opens new window)

Offers a collection service across Wiltshire.

 Please contact these charities directly to enquire whether they can accept your donation.

Leaving items on the doorstep of charity shops without arrangement is not permitted and constitutes as fly-tipping.

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