eBook, eAudiobooks and eMagazine FAQs

A valid Wiltshire library card number and PIN to login to the Libby (opens new window) app and website. If you need a PIN reminder, visit the library catalogue (opens new window) and select Forgot PIN? at the bottom of the Login box.

If you are not a member of Wiltshire Libraries, information about how to join can be found on the Join the library page.

There are a huge range of fiction and non fiction titles to borrow for adults, teenagers and children.

Some publishers will not allow OverDrive to make their eBooks available for libraries to lend so you may notice some authors you are looking for are missing. However, this may change as publishers review their policies on library eBook lending.

A range of fiction titles for adults and children.

If your card has expired, you will need to renew your membership either by visiting your local Wiltshire library or by emailing your library card number to libraryenquiries@wiltshire.gov.uk (opens new window) and asking for your library card to be renewed.  Your details will be updated and you will then be able to use your library card number and PIN to access our eBooks, eAudiobooks and eMagazines.

Visit the Library catalogue (opens new window), select Forgot PIN? at the bottom of the Login box and then enter your library card number to be sent an email to reset your PIN. If you experience any problems, email libraryenquiries@wiltshire.gov.uk (opens new window) or ask at your local library.

Adobe Digital Editions (opens new window) is required to download eBooks to your computer. This is free software. Once the software is downloaded you will be asked to set up an Adobe ID, this is also free.

No, they can only be downloaded to a home computer.

Yes. You can transfer eBooks to your eReader using the Libby website and Adobe Digital Editions. Instructions can be found on the Libby help pages (opens new window).

Many newer Kobo eReader models include built-in OverDrive support, which lets you add your library card and read eBooks directly on your Kobo eReader. Follow the steps on the Kobo help site (opens new window) to get started.

Due to Amazon's proprietary file format, they do not allow libraries loaned material, which uses the industry standard EPUB and PDF formats with DRM (Digital Rights Management) protection, to be downloaded to their standard eReaders. However, it is possible to download library eBooks onto Amazon Kindle Fire tablets by downloading the Libby app from the Amazon: Libby, by OverDrive (opens new window).

Users with OverDrive's Libby APK on their Kindle Fire tablet can continue to use that version. If you would like to switch to the Amazon Appstore version of the app, you can follow the steps on Libby help: How to switch from the APK version of Libby to the Amazon Appstore version (opens new window).

No, your eBook and eAudiobook loans will not count against the number of items you are able to take out from your local library.

No, magazines won't count towards your checkout limit. You can checkout as many titles as you like. 

Yes, each magazine will have three years worth of back issues. Only the most recent issues of every magazine will show in the search results, with links to previous issues from a magazine's title details page.

• Yes, you can now borrow eBooks and eAudiobooks from the library catalogue (opens new window) 
• Any eBooks and eAudiobooks that you borrow on the library catalogue (opens new window) will appear in 'My loans' and will automatically be returned after 21 days
• If you're using a computer, you will need to download free Adobe Digital Editions (opens new window) software to read the eBooks
• To discover our full range of eBooks, eAudio and eMagazine titles, use the Libby (opens new window) app and website. This will also enable you to place requests, return titles early, checkout as many eMagazines as you'd like and checkout back issues of the eMagazines

You can borrow 10 eBooks and eAudiobooks at a time.

You can borrow them for up to 21 days. They can be returned early but will automatically be made inaccessible once they expire. This means that you do not have to remember to return your titles at the end of your loan period, if you do not wish to return them early.

You can borrow them for up to 7 days and they will automatically expire at the end of this loan period. 

You will have the option to renew them within three days of the end of the loan period, as long as a hold has not been placed on them.

If a title you would like to borrow is already on loan to another member, you can place a hold for free. You can place up to three holds at a time

If you borrow an eBook or eAudiobooks via the Library catalogue (opens new window), they will appear in 'My loans' for 21 days, even if they have been returned via the Libby app or website. This will not prevent you checking out other eBooks, eAudiobooks and eMagazines.

The Libby help (opens new window) pages should answer many of your queries.

Please email us at libraryenquiries@wiltshire.gov.uk (opens new window).

We are only able to purchase eBooks from OverDrive to ensure we meet usage policies set by publishers. This means that titles from some authors will not be available for us to purchase.