eBook, eAudiobooks and eMagazine FAQs
A valid Wiltshire library card number and PIN to login to the Libby app and website. If you need a PIN reminder, visit the library catalogue and select Forgot PIN? at the bottom of the Login box.
If you are not a member of Wiltshire Libraries, information about how to join can be found on the Join the library page.
If your card has expired, you will need to renew your membership either by visiting your local Wiltshire library or by emailing your library card number to libraryenquiries@wiltshire.gov.uk and asking for your library card to be renewed. Your details will be updated and you will then be able to use your library card number and PIN to access our eBooks, eAudiobooks and eMagazines.
Visit the Library catalogue, select Forgot PIN? at the bottom of the Login box and then enter your library card number to be sent an email to reset your PIN. If you experience any problems, email libraryenquiries@wiltshire.gov.uk or ask at your local library.
Yes. You can transfer eBooks to your eReader using the Libby website and Adobe Digital Editions. Instructions can be found on the Libby help pages.
If you have a Kobo Nia, Libra H2O, Forma, Aura ONE, Aura H2O Edition 2, Aura Edition 2, or Clara HD eReader, you can also borrow many of our eBooks direct from your Kobo. Follow the steps on the Kobo help site to get started.
No, magazines won't count towards your checkout limit. You can checkout as many titles as you like.
Yes, each magazine will have three years worth of back issues. Only the most recent issues of every magazine will show in the search results, with links to previous issues from a magazine's title details page.
No, we're afraid Libby doesn't support auto-checkout of magazine titles.
- Adobe Digital Editions is required to download eBooks to your computer. This is free software
- Once the software is downloaded you will be asked to set up an Adobe ID, this is also free
- Yes, you can now borrow eBooks and eAudiobooks from the library catalogue
- Any eBooks and eAudiobooks that you borrow on the library catalogue will appear in 'My loans' and will automatically be returned after 21 days
- If you're using a computer, you will need to download free Adobe Digital Editions software to read the eBooks
- To discover our full range of eBooks, eAudio and eMagazine titles, use the Libby app and website. This will also enable you to place requests, return titles early, checkout as many eMagazines as you'd like and checkout back issues of the eMagazines
You can borrow 10 eBooks and eAudiobooks at a time.
- You can borrow them for up to 21 days
- They can be returned early but will automatically be made inaccessible once they expire. This means that you do not have to remember to return your titles at the end of your loan period, if you do not wish to return them early
You can borrow them for up to 21 days and will automatically expire at the end of this loan period. You will have the option to renew the magazine within three days of the end of the loan period.
You will have the option to renew them within three days of the end of the loan period, as long as a hold has not been placed on them.
- If a title you would like to borrow is already on loan to another member, you can place a hold for free
- You can place up to three holds at a time
- If you borrow an eBook or eAudiobooks via the Library catalogue, they will appear in 'My loans' for 21 days, even if they have been returned via the Libby app or website
- This will not prevent you checking out other eBooks, eAudiobooks and eMagazines
Due to Amazon's proprietary file format, they do not allow libraries loaned material, which uses the industry standard EPUB and PDF formats with DRM (Digital Rights Management) protection, to be downloaded to their standard eReaders. However, it is possible to download library eBooks onto Amazon Kindle Fire tablets by downloading the OverDrive app from the app store.
If you aren't able to use the Libby app or website, you can use the original OverDrive app or the Wiltshire OverDrive website to borrow eBooks, eAudiobooks and eMagazines from your library instead. These alternatives have the same eBooks, eAudiobooks and eMagazines as Libby, but offer slightly different features and device compatibility.
From 23 February 2022, it will no longer be possible to download the original OverDrive app from the Apple App Store, Google Play or Microsoft Store. Existing users will be able to continue using the OverDrive app until further notice.
The original OverDrive app will be available for download from the Amazon App Store until further notice, as the Libby app is not yet available from the Amazon App Store.
The Libby help pages should answer many of your queries.
No, they can only be downloaded to a home computer.
There are a huge range of fiction and non fiction titles to borrow for adults, teenagers and children.
Some publishers will not allow OverDrive to make their eBooks available for libraries to lend so you may notice some authors you are looking for are missing. However, this may change as publishers review their policies on library eBook lending.
- A wide range of fiction titles for adults
- A collection of fiction titles for children are also available
No, your eBook and eAudiobook loans will not count against the number of items you are able to take out from your local library.
No, any valid adult or child's library card can be used to borrow eBooks, eAudio and eMagazines.
Please email us at libraryenquiries@wiltshire.gov.uk.
We are only able to purchase eBooks from OverDrive to ensure we meet usage policies set by publishers. This means that titles from some authors will not be available for us to purchase.
All our eBooks and eAudiobooks must be purchased from OverDrive to ensure they meet usage policies set by publishers and can be integrated into our digital library.
To find out more, contact OverDrive.
