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Animal licensing

Please send all correspondence and applications via email to publicprotectionnorth@wiltshire.gov.uk.

If you send paperwork in by post we are currently unable to guarantee when it will be collected and processed. This is due to Wiltshire Council supporting the flexible working and the safety of the staff during this time. If you have any issues, please call us on 01249 706555.

COVID-19 Due Diligence

COVID-19 guidance is changing regularly, and we ask that you keep yourselves up to date with the latest information.

Wiltshire Council wishes to support businesses, but only in compliance with the latest government guidelines, police information and where safe to do so for yourselves, your customers and the wider public. 

We are currently unable to undertake any inspections for new or renewed licences under the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018. 

Useful links:

Boarding

Further to the latest government guidelines, priority of boarding should be given to households of essential key workers who must continue their work (e.g. NHS staff) or to shielded and vulnerable people. Dogs from infected or shielded households should not be mixed with others from non-infected households. 

You must have all reasonable precautions in place in order to operate within the latest government guidelines. Your procedures should cover (not exhaustive):            

  • Do not mix pets from infected or shielded households with any other animals. For commercial kennels and catteries - hold such pets in isolation facility for 3 days
  • Drop off/ collection/ return by appointment only
  • Restricted contact with the owner of the animal in line with guidelines (social distancing)
  • Wipe down pet on arrival and departure
  • Wash pet's items (e.g. bowls, toys) upon arrival
  • Ability and availability to clean hands regularly in line with guidelines
  • Walking dogs on leads, whilst maintaining social distancing from other people and animals
  • Areas used by dogs/cats must be thoroughly cleaned before another animal is introduced
  • Cleaning of vehicles (if used for collection/drop off/walking). Seek to avoid use of vehicles where possible
  • Use your own leads, and wash after dog has been returned
  • Use of appropriate Personal Protective Equipment.

Lucy's Law

Changes have been made to the sale of puppies and kittens in the UK. From 6 April 2020, it has become illegal to sell puppies and kittens from pet shops and other commercial third party dealers.

Since October 2018, the Animal Welfare (Licensing of Activities Involving Animals)(England)(Amendment) Regulations 2019 requires any person who carries out the business of selling puppies and kittens as pets to hold a licence. From April 2020 this will be amended so that puppies and kittens (cats under 6 months old) may only be sold as pets if they have been bred by the licence holder.

The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018

Changes are being made to improve the effectiveness of existing regulations and to simplify the application and inspection process for businesses as well as maintaining and improving existing animal welfare standards. The The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018.

Most recently the Government introduced a significant change with the Animal Activity Licensing Regulations 2018 and below you will find the Guidance documents to assist businesses in meeting the new requirements set out under those Regulations. The guidance documents have been updated since first issued. 

Icon for pdf Procedural Guidance for Animal Activity 2018 [685.12KB] 

Icon for pdf Guidance Notes for Selling Animals as Pets [682.21KB] 

Icon for pdf Guidance Notes for Hiring out Horses [496.61KB] 

Icon for pdf Guidance Notes for Home Boarding Dogs [598.69KB] 

Icon for pdf Guidance Notes for Exhibition of Animals [616.46KB] 

Icon for pdf Guidance Notes for Dog Day Care [461.71KB] 

Icon for pdf Guidance Notes for Breeding Dogs [345.3KB] 

Icon for pdf Guidance Notes for Boarding Cats [1.22MB] 

Icon for pdf Guidance Notes for Boarding Dogs in Kennels [457.45KB] 

Animal Boarding

Animal Boarding Activity application forms

Applications can only be made by individuals. 

The link below to the Animal Boarding Activity application form is used for the following - home boarding of dogs, dog day care, boarding dogs in kennels and boarding cats. Other activities have specific application forms and these are to be found by scrolling down the page.

Once completed the application form should be submitted with the application fee and supporting documents and sent to the address on the form. Alternatively you can email the completed application - details are to be found on the form.

Icon for pdf Animal Boarding Licence Application Form [167.92KB] 

Icon for pdf Animal Boarding Renewal Application Form [187.16KB]

Icon for pdf Pre Inspection Information for Catteries [73.45KB] 

Icon for pdf Pre Inspection Information for Dog Day Care [69.99KB] 

Icon for pdf Pre Inspection Information Home Boarding [185.67KB] 

Icon for pdf Pre Inspection Information on Kennels [72.15KB] 

Arranger/ franchise for Animal Boarding

An arranger licence is required by a business or company who arrange the boarding of animals with host families. An application must be made to each Local Authority that the business or company has host facilities located in.

In Wiltshire, the arranger application form needs to be completed and submitted with the relevant fee.

The arranger's licence (franchise holder) will be "star rated",  this will be dependent on the lowest rated licensable (in scope) host family linked to the business/company, this will also determine the length of the licence.

If a business has no licensable host families operating in Wiltshire, just out of scope hosts families, then the arranger licence will be granted for a period of 12 months without a star rating.

An arranger's renewal application, accompanied by any required documentation and renewal fee must be submitted prior to the expiry of the existing licence.

Each Host Family will be required to complete an application form

Host families that are in scope (licensable) will be required to submit an application form "For a Licence to Operate an Animal Boarding Establishment" and go through the due process to be granted a licence.

Licensed host families will be subject to at least one unannounced inspection during the duration of their licence and further inspections/visits should complaints be received.

Host families deemed out of scope (receiving only minimal expenses) and therefore not licensable need to complete and submit the "Host Family Notification" form alongside the required fee and legal declaration.  The fee payable is a one off cost as long as the host family remain out of scope. as these premises are "out of scope" they will not receive a star rating.

Host families out of scope will be inspected to ensure they meet the requirements of the legislation and the company/business advised whether the Wiltshire Council considers the host accommodation meets the conditions.

Host families (out of scope) maybe revisited/inspected if complaints or concerns are received by Wiltshire Council that the host accommodation is failing to meet the conditions set out in the regulations.

All policies and procedures supplied to franchise host families should be site specific and host families fully aware of their content.

Icon for pdf Franchise (Arranger) Application [248.5KB] 

Icon for pdf Host Animal Boarder Application [247.91KB] 

Icon for pdf Host Boarder Legal Declaration [67.37KB] 

Icon for pdf Arranger Renewal Application Form [213.96KB]

Dog breeding

Icon for pdf Dog Breeding application form [103.07KB] 

Icon for pdf Pre Inspection Information for Dog Breeding [185.67KB] 

Icon for pdf Dog Breeding Renewal Application Form [204.1KB]

Pet shops

Icon for pdf Selling Animals as Pets application form [114.13KB] 

Icon for pdf Pre Inspection Information for Selling Animals as Pets [248.29KB] 

Icon for pdf Selling Animals as Pets Renewal Application Form [242.02KB]

Hiring of horses

Icon for pdf Hiring out of Horses [116.71KB] 

Icon for pdf Pre Inspection Information for Hiring out Horses [143.17KB] 

Icon for pdf Hiring of Horses Renewal Application Form [269.27KB]

Keeping or training animals for exhibition

Icon for pdf Keeping or training animals for exhibition application form [104.82KB] 

Icon for pdf Pre Inspection Information for keeping or training animals for exhibition [160.65KB] 

Public Register for Animal Activities

The welfare standards are those set out in the regulations and guidance to the regulations. All businesses should meet the standards to get a licence and therefore receive a 2 or 3 star rating. However, minor failings that do not compromise the welfare of animals, e.g. minor administrative issues, may allow for a licence but with a rating of 1 star.

The guidance to the regulations includes a number of higher standards which businesses may aspire to in order to receive a higher standard rating. These are divided into required and optional. A business needs to meet all the required higher standards and 50% of the optional ones to qualify as meeting higher standards.

The higher standards are specific to the type of activity but in general relate to things like level of qualifications, exercise/enrichment availability and staff ratios. Those achieving higher standards will get a rating of 4 or 5 stars.

Request for Re-rating

Icon for pdf Application Request for Re-rating [180.6KB] 

Icon for pdf Request for Re-Rating Guidance [95.13KB] 

Appeals process for Animal Licence ratings

Icon for pdf Request for Re-Rating Guidance [114.29KB] 

Variation Application

Icon for pdf Application to vary an animal activity licence [157.45KB] 

The new regulations took effect on 1 October 2018.

All previous animal legislation relating to dog boarding, dog breeding, sale of pets, hiring out horses and exhibiting animals will cease from this date,

See Questions and Answers below - these are not exhausted and will be updated on a regular basis.

Fees and Charges

Animal fees and charges

Dangerous wild animals

Icon for pdf Application form dangerous wild animals [161.09KB] 

 Icon for pdf Renewal application dangerous wild animals [160.55KB]

Icon for pdf Guidance notes for dangerous wild animals licence [205.74KB] 

Icon for pdf Public register Dangerous Wild Animals [180.76KB] 

Zoos

Icon for pdf Zoo licensing application [72.96KB] 

Icon for pdf Guidance notes and fees for zoo licence [72.96KB]