Taxis and private hire licensing
Please complete this form for complaints about hackney carriages (taxis), private hire vehicles and their drivers and operators licensed by Wiltshire Council. You are required to provide as much information as possible to enable a licensing officer to investigate the complaint and take the appropriate action.
If you wish to make an appointment for a new hackney carriage or private hire vehicle licence, you can do so by completing the request form. Please give as much information as possible to enable us to give you the most suitable appointment. Requests for appointments will be dealt with as soon as possible, during busy periods it may take up to ten days to process.
Become a taxi driver in Wiltshire
Taxis are an essential part of our transport network providing a valuable service to the local community and in Wiltshire there is a shortage of taxi drivers.
Wiltshire Council needs reliable drivers to fulfil its growing number of school and social care contracts. These contracts offer regular work and hours. They also help and support some of the most vulnerable people in Wiltshire.
Being a taxi driver is a flexible job and you can either work for a taxi company or be your own boss. Local taxi firms currently have lots of vacancies and we are carrying out a recruitment campaign on behalf of the taxi trade across the county.
It's easy to become a licensed taxi driver and takes around six weeks. Fees apply. Once people have become a licensed driver, we hope that they will bid for one of the growing number of SEND school transport and social care contracts that we have available.
Contracts start at around £30 a day for short routes, increasing to £250+ a day for longer routes. Drivers are free to combine these contracts with rank work or deliveries for food and parcel delivery companies.
Becoming a taxi driver
For details on how to licence a vehicle as a taxi, private hire or hackney carriage vehicle, and for an application pack, see the application process section.
SEND school transport and social care contracts
For details on how to bid for a Wiltshire Council contract email Wiltshire Council's Passenger Transport Unit at email@example.com.
Applying for a hackney carriage/private hire driver licence
See the hackney carriages/private hire driver application documents below. You should follow the step by step instructions provided.
If you need to renew your driver licence, you will need to complete the application form below electronically and email to firstname.lastname@example.org. You must give at least 15 working days notice prior to your licence expiring.
You will also need to get an online check code from the DVLA, to do this please follow the instructions on the following link: GOV.UK: View or share your driving licence information
Once you have created your check code please copy and paste it, also include your full DVLA licence number and email to email@example.com.
Once the application form and DVLA check code have been received, you will be contacted via phone to arrange payment of the £267 licence fee (payment is currently only being taken via debit or credit card).
* From 1 October 2015, licences for hackney carriage/private hire drivers are issued for three years.
If you need to renew your vehicle licence, you will need to complete the application form below electronically and email to firstname.lastname@example.org. You must give at least 15 working days notice prior to your licence expiring.
You will also need to email a copy of the following documents to email@example.com:
- Your certificate of insurance, stating the registration number of the vehicle. If fleet policy, please provide schedule of vehicles
- V5C vehicle registration certificate (We will need to see the vehicle details and vehicle keeper pages)
Once you application form and documents have been received, your MOT will be checked online and you will be contacted via phone to make payment of the £227 fee (£240 for new vehicle licences) and an appointment will be booked for your vehicle to be inspected.
Your plates will be issued following a satisfactory vehicle inspection.
If you are changing ownership of your licensed vehicle to another person please complete the application form below, signed by new owner (proprietor) and previous owner (proprietor), and email to firstname.lastname@example.org.
You will also need to email to email@example.com:
- New owners (proprietors) certificate of insurance, stating the registration number of the vehicle. If fleet policy, please provide schedule of vehicles.
Once this has been received you will be contacted via phone to make payment of £45 fee, if new plates are required the fee will be £100. (we are currently only accepting payment by debit or credit card).
If you are renewing or require a new operator licence, you will need to email the completed application form below to firstname.lastname@example.org.
Once this has been received you will be contacted via phone to make payment of the £539 licence fee (we are currently only taking payment via debit or credit card).These licences are issued for a period of five years.
Notification and request forms
Wheelchair accessible vehicles
The download below contains the list of vehicles designated for section 167 of the Equality Act 2010. The list contains all wheelchair accessible vehicles licensed by Wiltshire Council and includes contact details for the owner.
Hackney carriage maximum table of fares
North, South, East and West Zones
Wiltshire Council Taxi Rank Locations
Taxi Ranks on Private property
Taxi ranks on private property are managed by the land owner and usually require a permit or permission. All enquiries should be directed to the land owner and not to Wiltshire Council; this includes train station ranks.