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Please complete this form for complaints about hackney carriages (taxis), private hire vehicles and their drivers and operators licensed by Wiltshire Council. You are required to provide as much information as possible to enable a licensing officer to investigate the complaint and take the appropriate action.
If you wish to make an appointment for a new hackney carriage and/or private hire driver's licence, you can do so by completing the request form. Please give as much information as possible to enable us to give you the most suitable appointment. Requests for appointments will be dealt with as soon as possible, but please note during busy periods it may take up to 48 hours to process. Taxi driver appointment request
If you wish to make an appointment for a new hackney carriage or private hire vehicle licence, you can do so by completing the request form. Please give as much information as possible to enable us to give you the most suitable appointment. Requests for appointments will be dealt with as soon as possible, but please note during busy periods it may take up to 48 hours to process.Taxi vehicle appointment request
Applying for a hackney carriage/private hire driver licence
Application process
Please see Hackney Carriages/Private Hire guidance below. You should follow the instructions and print them out to bring with you to any meetings you have about your application. You will also need to make an appointment to see a compliance officer about your application.
If you need to renew your driver licence, you will need to complete the application form below electronically and email to fleet.licensing@wiltshire.gov.uk. You must give at least 15 working days notice prior to your licence expiring.
Once you have created your check code please copy and paste it, also include your full DVLA licence number and email to fleet.licensing@wiltshire.gov.uk
Once the application form and DVLA check code have been received, you will be contacted via phone to arrange payment of the £267 licence fee (payment is currently only being taken via debit or credit card).
* Please note: from 1 October 2015, licences for hackney carriage/private hire drivers are issued for three years.
If you need to renew your vehicle licence, you will need to complete the application form below electronically and email to fleet.licensing@wiltshire.gov.uk. You must give at least 15 working days notice prior to your licence expiring.
Your certificate of insurance, stating the registration number of the vehicle. If fleet policy, please provide schedule of vehicles
V5C vehicle registration certificate (2nd page with vehicle details)
Once you application form and documents have been received, your MOT will be checked online and you will be contacted via phone to make payment of the £227 fee (£240 for new vehicle licences) and an appointment will be booked for your vehicle to be inspected.
Your plates will be issued following a satisfactory vehicle inspection.
If you are changing ownership of your licensed vehicle to another person please complete the application form below, signed by new owner (proprietor) and previous owner (proprietor), and email to fleet.licensing@wiltshire.gov.uk.
New owners (proprietors), certificate of insurance, stating the registration number of the vehicle. If fleet policy, please provide schedule of vehicles.
Once this has been received you will be contacted via phone to make payment of £45 fee, if new plates are required the fee will be £100. (we are currently only accepting payment by debit or credit card).
If you are renewing or require a new operator licence, you will need to email the completed application form below to fleet.licensing@wiltshire.gov.uk.
Once this has been received you will be contacted via phone to make payment of the £539 licence fee (we are currently only taking payment via debit or credit card).These licences are issued for a period of five years.
The download below contains the list of vehicles designated for section 167 of the Equality Act 2010. The list contains all wheelchair accessible vehicles licensed by Wiltshire Council and includes contact details for the owner.
Taxi ranks on private property are managed by the land owner and usually require a permit or permission. All enquiries should be directed to the land owner and not to Wiltshire Council; this includes train station ranks.
Wiltshire Council
New Driver Application Form [224.98KB] 