New partner appointed to provide telecare services

Wiltshire Council has appointed a new telecare services provider to support people who wish to remain independent in their own homes while having confidence help is available if needed.

Medequip Connect will take over the provision of care technology services for council-funded customers across Wiltshire from 1 April 2025.

Telecare offers an alarm system to alert a central hub if someone has had a fall or needs other support.  The service ensures calls are promptly directed to Wiltshire Council for further support, or to emergency services outside of regular hours if urgent.

Medequip Connect will provide the service and also introduce enhanced technology options for customers who wish to benefit from additional support, helping them maintain their independence and quality of life.

For most Wiltshire customers already using digital telecare, the transition will happen seamlessly and remotely. However, for those using analogue systems, Medequip Connect will arrange home visits to upgrade their equipment and provide guidance on the new digital system. Customers affected by this change will be contacted directly to schedule an appointment.

Some residents in sheltered housing will remain with their current provider so won't be part of this change.

Cllr Jane Davies, Cabinet Member for Adult Social Care, said: "We know how important it is for people to stay in their own homes while feeling safe and supported. Telecare provides peace of mind by ensuring help is available when needed. We are pleased to welcome Medequip Connect as our new provider, not only to deliver this service but also to introduce additional technology for those who will find benefits from using it. This gives people an excellent opportunity to harness new technology to improve quality of life and it perfectly aligns with our wider business plan and technology strategy to help people live independently.

"For those already using digital telecare, nothing will change. Medequip Connect will contact analogue users to arrange home visits for a smooth transition to the new system, ensuring they continue to receive the support they need without disruption."

Stephen McKee, Medequip Connect Head of Business Development said: "As an existing local provider, we are incredibly excited to partner with Wiltshire Council and look forward to sharing our 20+ years of experience managing telecare services and systems. We aim to use this experience to ensure that every individual receives the right personalised technology that is unique and tailored to their needs, enhancing independence and quality of life. Over the next few months, we look forward to hearing from all members of the community and discussing how we can work together to make sure the service is right for everyone."