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Time to renew your garden waste collection subscription

Residents who wish to renew their garden waste collections are being reminded to do so, to avoid missing a collection.

Published 29 May 2024
bin being emptied

Residents who wish to renew their garden waste collections are being reminded to do so, to avoid missing a collection.  

Households that pay online for their garden waste collection have received an email reminding them that their subscription expires on 30 June 2024 and if they wish to avoid a gap in their service, they need to renew by Friday 28 June. Customers who haven't previously paid online and the council does not have email addresses for, have been sent a letter advising them of their renewal arrangements.  

New customers can sign up at any time to receive garden waste collections, either online at Garden waste collections or by calling 0300 456 0103.

To help improve the security of customer details, people wishing to sign up for, or renew, a garden waste collection service online will need to sign into their Wiltshire Council account or register for a new account if they do not already have one. For those registering for the first time, there is a video and guide on the registration webpage.

Waste crews use in-vehicle technology to identify which households have subscribed to have their garden waste collected. People will need to ensure their garden bin is identifiable by putting their house number on it. People are welcome to paint their house number on the bin should they wish to or, if they have one, leave their previous bin sticker displayed which would also include the property details. Numbers should be clearly displayed on the back of the bin, and bins should be presented for collection with the handle facing outwards. For more information and frequently asked questions, people can visit Frequently asked questions.

People don't need to contact the council if they do not wish to renew.

Cllr Dominic Muns, Cabinet Member for Environment, said: "From 1 April 2023 to 31 March 2024 we collected more than 32,000 tonnes of garden waste from over 84,000 households in Wiltshire.

"All of the garden waste collected in Wiltshire is composted locally, which helps reduce pollution and also diverts waste from landfill.

"Wiltshire residents can also buy this bagged compost from any of our household recycling centres or directly from Hills Waste Solutions if larger volumes are required.

"Our aim is to reduce the amount of Wiltshire's waste going to landfill as much as possible. In addition to composting all of the garden waste material we collect, we also ask people to recycle as much of their household waste as possible. As part of our award-winning Recycling Let's Sort It campaign, we encourage people to sort their waste before visiting household recycling centres or to make use of the sorting tables on site if they are unable to sort their waste at home. Sorting waste using the guidance on our website or at sorting stations means we can recycle more material and reduces the amount of waste going to landfill. Please do visit our website to find out more and help us reduce waste and pollution to protect the environment.

"I thank residents in advance for all their support in helping us recycle as much as possible.

Garden waste bins are emptied fortnightly except for two weeks over Christmas and New Year. 

What can go in a garden waste bin: bark, grass cuttings, cut flowers, weeds, leaves, hedge clippings, twigs and small branches.

What can't go in a garden waste bin: fruit and vegetable peelings, food waste, cardboard, paper, soil and rubble, pet litter and animal waste.

Other options for composting are available. For more information people should go to Reducing your waste and composting or call 0300 456 0102. 

A full waste collection calendar is available on our website at Garden waste collections

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