Time to renew your garden waste collections

Households that pay to receive garden waste collections will receive an email or letter this week inviting them to renew their subscription by 14 August. New customers can also sign up to receive this service.

Published 15 June 2020

Due to the COVID-19 pandemic garden waste collection renewals were delayed this year, but customers now need to renew their garden waste subscription if they wish to continue to receive the service. The cost of having garden waste collected will be £50 per bin for the year.

Current garden waste subscriptions were due to expire on 30 June 2020, but customers should continue to present their bin to be emptied on their usual collection day with their current 2019-2020 red sticker until they receive a new one. Garden waste bins displaying a red 2019/20 bin sticker will continue to be emptied until 31 August.

Cllr Bridget Wayman, Cabinet Member for Waste said: Most garden waste customers pay online as this is the quickest and easiest way to pay, but a significant number still pay over the phone. We needed to keep our phonelines open for vulnerable people trying to contact us during the lockdown and so we took the decision to delay garden waste renewals this year, but people now need to renew by 14 August to ensure their collections continue without a break.

However, we are asking people to renew online if at all possible, to minimise the number of phone calls we receive and help keep our phonelines open for vulnerable residents trying to contact us. We are also asking people not to pay by cheque unless absolutely necessary, as processing cheque payments will take longer because of the extra precautions that have been put in place to reduce the spread of Covid-19.

Once people have renewed, they will be sent a letter within three weeks, containing a new garden waste bin sticker.

People can renew or sign up to receive garden waste collections online. People don't need to contact us if they do not wish to renew.

All of the garden waste we collect is composted locally, helps reduce pollution and also diverts waste from landfill.

From April 2019 to March 2020 we collected more than 30,000 tonnes of garden from over 82,000 households in Wiltshire.

What can go in a garden waste bin: bark, grass cuttings, cut flowers, weeds, leaves, hedge clippings, twigs and small branches in the bins.

What can't go in a garden waste bin: fruit and vegetable peelings, food waste, cardboard, paper, soil and rubble or pet litter and animal waste.

Other options for composting are available if you don't have room for a garden waste bin. Go online or call 0300 456 0102.

Garden waste bins are emptied fortnightly except for two weeks over Christmas and New Year.

A full waste collection calendar is available on our website.

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Published 15 June 2020