Time to renew your garden waste collections

Households that pay online for their garden waste collection have received an email inviting them to renew their annual subscription by 30 June 2022

Published 17 June 2022
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Residents who haven't yet renewed their garden waste collections are being reminded to do so, to avoid missing a collection.

Households that pay online for their garden waste collection have received an email inviting them to renew their annual subscription by 30 June 2022 if they want to avoid a gap in their service. Customers who haven't previously paid online and the council does not have email addresses for, have been sent a letter advising them of their renewal arrangements.

New customers can sign up at any time to receive garden waste collections, either online or by calling 0300 456 0103.

To help improve the security of customer details, people wishing to sign up for, or renew, a garden waste collection service online, will now need to sign into their Wiltshire Council account, or register for a new account if they do not already have one. For those registering for the first time, there is a video and guide on the registration webpage.

People don't need to contact the council if they do not wish to renew.

Cllr Dr Mark McClelland, Cabinet Member for Waste, said: "From 1 April 2021 to 31 March 2022 we collected more than 32,000 tonnes of garden waste from over 91,000 households in Wiltshire.

"All of the garden waste collected in Wiltshire is composted locally, which helps reduce pollution and also diverts waste from landfill.

"Wiltshire residents can buy this bagged compost from any of our Household Recycling Centres or directly from Hills Waste Solutions if larger volumes are needed.

"Most garden waste customers already pay online as this is the quickest and easiest way to pay. We are asking people to renew online, if at all possible, to minimise the number of phone calls we receive and help keep our phonelines open for vulnerable residents trying to contact us."

Once people have renewed their subscription, they will be sent a letter within three weeks, containing a new garden waste bin sticker.

Garden waste bins are emptied fortnightly except for two weeks over Christmas and New Year.

What can go in a garden waste bin: bark, grass cuttings, cut flowers, weeds, leaves, hedge clippings, twigs and small branches in the bins.

What can't go in a garden waste bin: fruit and vegetable peelings, food waste, cardboard, paper, soil and rubble or pet litter and animal waste.

Other options for composting are available. People should go to the reducing waste page on our website or call 0300 456 0102.

A full waste collection calendar is available on our website.

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Published 17 June 2022