Wiltshire Council joins the nation in mourning the death of HRH Prince Philip, The Duke of Edinburgh.
Read more about Online book of condolence
  1. Pay
  2. Report
  3. Apply

Service notice

The Wiltshire Council planning team is currently in the process of replacing the ICT system that it uses to register planning and building control applications, and process local land charge searches. As a result, there will be some disruption to service due to the downtime required to transfer all the data across to the new system. Specifically, we will not be able to register any new planning or building control applications between 12 March and when the system goes live during week commencing 22 March. However, residents and consultees can continue to comment on applications that have already been registered, and planning officers will continue to make decisions. Building Control Surveyors will continue to undertake site visits and complete plan checking, and Local Land Charges will also not be impacted by this change. We apologise for any inconvenience that this will cause.

Documents relating to planning applications may not be available to view currently, due to a fault with Internet Explorer. If you are having trouble opening planning documents refresh the page (F5) or use an alternative internet web browser such as Google Chrome. Apologies for any inconvenience this may cause.


Despite the lockdown, and any subsequent impacts, we are still continuing to process planning applications to help keep the local economy moving, although it is possible that officers may be re-allocated to Covid-19 support work at short notice.

Following the Government's guidance, Planning Officers are now working from home, and will be doing so for the foreseeable future, so please communicate with them via e-mail. Our procedures have also had to change, please see below.

  • Do not send hard copies of applications or documents to the offices. Planning applications should be submitted online via the Planning Portal. There will be significant delays to the processing of hard copies.
  • To avoid further delays when submitting applications, please include photographs of the site and surroundings, ideally these should include the existing buildings and contextual shots of adjacent properties and the adjoining land looking both into and out of the application site, this will really help the Planning Officer with their assessment.
  • Site visits are restricted and therefore we are relying on our postal neighbour notification to fulfil the consultation requirements and comply with legislation.
  • Documents are available to view on the web as usual.
  • Site notices will only be put up for statutory applications to comply with legal requirements such as listed buildings, prior approvals and major development. For these, site notices will be sent to the applicant/agent directly for them to display on site.
  • There will be no face to face meetings arranged until further notice.
  • We have and will continue to have a high percentage of applications dealt with under delegated powers.
  • Planning committees are still operating but are being held as virtual meetings. The scheduled dates are listed on the Council's web site.

As you may be aware, the Planning Inspectorate is also affected, and is publishing updates online.

The service may in due course be hit by further restrictions imposed by the Government, or by sickness, and we thank you for your continued support and understanding at this time.