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Privacy notice

This policy covers the treatment of personally identifiable information that Wiltshire Council collects when you are using the Wiltshire Council website, when you email us, or when you complete and submit an online form via our website.

What this notice covers

This policy covers the treatment of personally identifiable information that Wiltshire Council collects when you are using the Wiltshire Council website, when you email us, or when you complete and submit an online form via our website.

Wiltshire Council holds and processes personal data in accordance with all current Data Protection legislation.

The council also automatically receives and records information on server logs from your browser including your IP address and the page you requested.

The council uses the information for:

  • fulfilling your request for information or services
  • as input to improving our site
  • to inform you about improvements to our site

Information collection and use

You can visit our site and use many of the services without telling us who you are or giving us any personally identifiable information.


The council collects, holds and uses personal data to allow it to provide services on behalf of the citizens of Wiltshire. These services include, among others, providing schools and educational facilities within the county; providing care and support for vulnerable individuals and their families; maintaining and improving the environment of the county and protecting the citizens generally.

Find out more information about what personal data is from the Information Commissioner: For the public (opens new window). Essentially it is information which relates to or can identify a living individual.

The council recognises that this information is important to the citizens and that it is responsible to the citizens for the information it holds about them. As such, it takes seriously its responsibilities to ensure that any personal information it collects and uses is done so proportionately, correctly and safely.

As a local authority, Wiltshire Council collects, holds and processes a considerable amount of information, including personal information about the citizens it serves, to allow it to provide services effectively.

Changes to this privacy policy

Wiltshire Council will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law. If there are substantial changes to this statement or in how Wiltshire Council will use your personal information, we will advertise the updated notice both on the front page of the Wiltshire Council website and in council offices.

Wiltshire Council encourages you to periodically visit the council's website to review this notice and to be informed of how Wiltshire Council is protecting your information.

See the respective service's web pages for any additional specific privacy policies which may apply to discrete business areas.

Further information

At all times, Wiltshire Council will comply with the legal requirements set out by the current Data Protection legislation in relation to the collection, holding and processing of your personal data.

If you would like to know more or have any concerns about how your information is being processed please contact (opens new window).

If you require general information about Data Protection, information is available from the Information Commissioner (opens new window).

Service specific privacy notices

Adult care services privacy policy

Applying for transport

The Procurement Team

Concessionary bus pass

Privacy notice - Business rates

Coronavirus (COVID-19)

Democracy privacy policy

Privacy notice - Economic Regeneration

Privacy notice - Electoral Services

Privacy notice - Employment and Skills

Privacy notice - Families and Children's Services

Privacy Notice - FUEL holiday programme

Freedom of Information requests

Privacy notice - Wiltshire Health Improvement Hub

HOPE Project Privacy Notice (PDF) [199KB] (opens new window)

Privacy notice - Housing

Human Resources and Organisational Development

Privacy Notice - Leisure Memberships

Privacy Notice - Libraries

Local housing needs

Local land searches subject information notice

MyWilts online reporting

Privacy notice - Planning

Public health intelligence

Privacy notice - Public Protection

Privacy notice - Registrations

Privacy notice - Revenues

Wiltshire countryside

Privacy notice - Road safety education and training

Rubbish and recycling subject information notice

Privacy notice - School Admissions

Privacy notice - Public health - Sexual health

Social care transport

Privacy notice - Strategic Planning and Data Protection

Special Educational Needs and Disabilities (SEND) privacy notice

Streets and street care

Street markets

Street naming and numbering

Street trading

Refugee Resettlement and Migration Service privacy notice

Privacy notice - Welfare benefits

Privacy notice - Youth Offending Team

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