Household collections

Report a missed bin collection

If your household waste, recycling bin or box has not been emptied, you need to report it as soon as possible. We can only return to pick up a missed collection if it is reported within two working days from your collection day.

We are experiencing service disruption due to the cold and icy weather. If your bin is not emptied, leave it out if safe to do so and it will be emptied as soon as possible. If you believe your bin has been missed and this is not related to the weather, report using the form below.

Before reporting a missed bin collection, you should check that:

you put your bins, bag or box out on the correct day. See the Collection calendar for details
you put them out by 7am on the collection day
your bins were placed out at the kerbside, or the collection point agreed with the council
the bin lid was fully closed
you used approved bins, bags or labels
your waste was separated into the correct bin, bag or box

Report a missed bin / container (ilforms) (opens new window)

Leave your bins out for collection after reporting a missed bin.