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Advice to consumers

Consumer helpline and online services

The Citizens Advice Consumer Service provides free, confidential and impartial advice on behalf of Wiltshire Council Trading Standards for most consumer issues, energy and post complaints, either via their telephone helpline or their online service. When you use that service to make a complaint or seek advice, the details will be logged on the Governments National Database and then shared with Wiltshire Trading Standards for their information and review unless you request otherwise.

If you have a consumer issue and need advice or information you should contact Citizens Advice by telephone on 03454 04 05 06.

For textphone dial 18001 followed by Citizens Advice consumer helpline number 03454 04 05 06.

The Citizens Advice helpline is open every weekday (Monday to Friday) 9am to 5pm, excluding bank and public holidays. You can get advice and guidance from the Citizens Advice Consumer Helpline

The GOV.UK website has advice on many aspects of living in the UK, including employment, housing, education and debt recovery.