Concessionary bus pass

From 1 September 2022 to 31 March 2023, concessionary bus passes for older and disabled people are valid at any time and on any day if you are boarding in Wiltshire.

Royal Mail Strikes. The continued strikes planned through December may impact our usual operational timelines, there may be a delay in receiving your bus pass during this time. We ask that you are patient and only make enquiries if the delivery has been outstanding for more than 14 working days, Monday to Friday .

Apply for a concessionary bus pass

Apply Online

Concessionary pass application portal - Keep a note of the password you create and follow the instructions below of how to apply and what documents you will need. We are currently unable to accept applications for disabled companion passes or taxi vouchers online.

Postal applications and renewals

Currently, paper copies of the English concessionary bus pass application forms or renewal forms, for either the bus pass or taxi vouchers, are currently taking longer to process. Therefore, we suggest you apply online for the standard bus pass, through My Bus Pass for bus passes.

Lost, stolen or damaged bus passes

There is currently a charge of £12 effective from 1 January 2020 to replace a lost, stolen or damaged Wiltshire concessionary bus pass.

You can apply using the link above and you will be sent an email with a link to enable you to pay online - it is important to keep a note of the PASSWORD which you create during the application process.

Alternatively a payment can be made over the telephone if you have a valid debit or credit card. Please telephone 0300 456 0100.

Once payment is received the replacement pass will be sent direct from the printers, using second class post. This can take  about 10 working days, Monday to Friday.

The concessionary pass

If you are eligible due to age or qualifying disability, a concessionary travel pass entitles you to free off-peak travel on local services from 9.30am to 11pm, Monday to Friday, all day at weekends and Bank Holidays.  However, from 1 September 2022 to 31 March 2023, your pass will be valid at any time and on any day if you are boarding in Wiltshire, as we are encouraging as many people to use the bus as possible.

If you move within the Wiltshire Council area, contact as soon as possible with the long number on the front of the current pass, your full name, date of birth and full postal address, including postcodes for both the old and new address.

If you are eligible to the concessionary bus pass due to age and if you continue to use your pass, Wiltshire Council will send you a new pass automatically prior to the expiry date of your current bus pass which you can use immediately. However, if you do not use your pass for an extended period, you remain eligible for a pass but may need to contact Wiltshire Council for your new pass to be issued.

Some people will receive a renewal form approximately one month prior to the expiry date, of the current bus pass, requesting further information or qualifying evidence of disability.  Return the renewal with the requested information as soon as possible.

If you have not heard from us after five working days of the expiry date of your old Wiltshire concessionary bus pass, then contact us. The contact details are on this page.

If we have issued a renewed bus pass and it has been posted to the address held on the Wiltshire council concessionary bus pass system, but you moved and did not inform the Wiltshire concessionary bus pass team, see the contact details on this page. There will be a fee of £12 effective from 01 January 2020 to issue a replacement pass. If you contact us within six weeks of the expiry date of the old bus pass because you have not received the new bus pass, we can issue a replacement pass free of charge. However, unfortunately if you do not contact us within six weeks of the old pass expiry date; to request a replacement pass because you are unable to find the new pass, regrettably, you will need to pay £12 for a new bus pass to be issued.  Regrettably, we are unable to issue replacement Wiltshire Taxi Vouchers.

Contact us


Phone: 0300 456 0100

Wiltshire Council
Concessionary Bus Pass
Passenger Transport Unit
County Hall
Bythesea Road
BA14 8JN