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Coronavirus (COVID-19)

Following government advice on social distancing, we are taking the sensible precaution to protect the public and have reduced some non-essential council services.

All our hubs are currently open as usual, though some services may be affected, including the face to face housing options service - please see the full list of services below. Find your nearest hub and opening times.

Schools remain open for key workers and most vulnerable children. Guidance on what constitutes a key worker. For childcare provision for key workers, check your school's website for information. For home learning ideas and guidance, see Right Choice.

Health advice and information

Government guidance

The Government published its COVID-19 recovery strategy on 11 May 2020. Further information and guidance from Government can also be found below:

The Government has published practical guidelines to make workplaces as safe as possible and to give people confidence to go back to work. These guidelines set out five key steps for businesses to implement as soon as it is practical:

  1. Work from home, if you can
    The employer should take all reasonable steps to help people work from home. Those who cannot work from home and whose workplace has not been told to close should go to work.
  2. Carry out a COVID-19 risk assessment
    Employers will need to carry out a COVID-19 risk assessment, in consultation with workers or trade unions, to establish what guidelines to put in place. All businesses with over 50 employees should publish the results of their risk assessments on their website. If you do not have your own risk assessment form, we would recommend you use the Health and Safety Executive’s risk assessment templates.
  3. Maintain 2 metres social distancing, wherever possible
    Employers should re-design workspaces to maintain 2 metre distances between people by staggering start times, creating one way walk-throughs, opening more entrances and exits, or changing seating layouts in break rooms.
  4. Where people cannot be 2 metres apart, manage transmission risk
    Employers should look into putting barriers in shared spaces, creating workplace shift patterns or fixed teams minimising the number of people in contact with one another, or ensuring colleagues are facing away from each other.
  5. Reinforcing cleaning processes
    Workplaces should be cleaned more frequently, paying close attention to high-contact objects such as door handles and keyboards. Employers should provide handwashing facilities or hand sanitisers at entry and exit points. The Government’s guidance on COVID-19 decontamination in non healthcare settings may help. 

Employers should display the Government’s downloadable notice in their workplaces to show their employees, customers and visitors that they have followed this guidance.


The new guidance covers 8 workplace settings that are allowed to be open and helps employers, employees and the self-employed understand how to work safely during coronavirus.


The Safer travel guidance will help people travel safely during the coronavirus outbreak and is particularly relevant as businesses start to think about their employees returning to work.

For those businesses working in transport, including road hauliers etc, may find the COVID-19 Safer transport guidance helpful.


Community and volunteer packs

Further information can be found in the A - Z section of this page under 'Community information: support, volunteering, information packs'

Wiltshire Wellbeing Hub

If you are self-isolating due to coronavirus (COVID-19) and you need help and do not have any family, friends or neighbours who can support you please let us know.  
We are here to help you with:   

  • deliveries of food and other essentials
  • loneliness and wellbeing.   

You can request this help by calling our helpline on: 0300 003 4576 or via email at wellbeinghub@wiltshire.gov.uk. The Wellbeign Hub team are available Monday to Friday, 8am to 6pm and weekends, 10am to 4pm.

Food parcels being delivered by Wiltshire Council through the hub are emergency parcels to last people for three days while more sustainable solutions are found, such as a delivery by the voluntary sector. The council is charging for these parcels where appropriate. Please be assured that we will still be providing food parcels without charge for those that can show they are unable to afford them. 

The charges are £20 to cover at least three days worth of food for one person, either meat or vegetarian, and up to £25 if the household has specialist dietary requirements such as gluten-free.

All funds received for payment of these food parcels cover the cost of the food only, and no profit is being made from the charging for food parcels.

Up-to-date information about council services

Find out the latest with council services and how you can book, pay and apply online.

A - B

With a lot of people stuck at home for the foreseeable future, and maybe struggling with ideas of things to do, stay active or just keep their mental health in a positive place, we’ve compiled a list of resources across a wide range of subjects to try and provide something of interest for everyone.


Please regularly check the meetings calendar for updates on public meetings as some meetings are cancelled, whist others will be taking place online for the public to view. Where meetings are taking place online, you will see details on the agenda about how you can submit questions or written statements for the meeting.

If you have any questions about meetings taking place, please contact Democratic Services on committee@wiltshire.gov.uk.


To support older and vulnerable residents in our communities during this time, they are able to use their bus passes before 9:30am. With many supermarkets opening early specifically for them we hope this helps them to get everything they need.

We have set up dedicated pages of information for you relating to the grants and support available.

C - J

Following the latest government advice on COVID-19, the promoters of a number of events scheduled to take place at City Hall unfortunately had to cancel the bookings. Therefore, there are currently no events scheduled to take place at the venue until 6 May at the earliest.

We are working with the promoters to reschedule the events where possible. We apologise for any inconvenience but these are exceptional circumstances and we hope people understand the situation. We will be in touch with customers directly affected by this to talk about their options, including refund arrangements. All tickets for rescheduled shows will be valid for confirmed new dates.

We look forward to welcoming back people and hosting events as soon as we possibly can. The City Hall Box Office will be open Monday to Friday 10am-5pm. It will not open on Saturday until further notice.

We are continuing to contact all customers affected by cancellations. We would ask all customers to refrain from contacting the Box Office unless absolutely necessary to do so. Thank you for your patience and understanding during this difficult time.


Volunteer group survey

We have been heartened by the response across the county to the COVID-19 pandemic, demonstrating the strength and resilience of our communities and providing much needed support to our residents at this challenging time.

We are keen to understand more about what is being delivered at a local level to enable us to provide the support, guidance or resource that is required. We want to help ensure that individuals and groups are providing safe and effective local support to our communities. We have created a short survey where we’d ask you to add the details of your local group. Additionally, if you are aware of other individuals or local groups that are operating locally then can you please let me know and I will be sure to follow up with them.

COVID-19 Community Pack

We have created a COVID-19 Community Pack to support you and your community during the ongoing COVID-19 situation.

Within it you’ll find a list of key contacts, resources and information in one place, which we hope you can share with your community to support each other as much as possible during this time.

COVID-19 Community groups map

Take a look at the Community Groups Map. It shows the general location of the community groups featured in the directory. You can use the search box towards the top left of the page to find a particular location. To find out what services each group are offering, the area they cover and contact details, just click on a red star. Some groups cover a wide area so it is worth checking neighbouring locations as well.

COVID-19 Volunteer Pack

Wiltshire Council has created an information pack for volunteer groups to help them support their communities during the ongoing COVID-19 situation.

Wiltshire has already seen a large number of community groups mobilise up and down the county to support their fellow residents. The pack brings together a lot of their best practise in setting up an effective response. The ‘COVID-19 Volunteer Pack’ (last updated 13 May) includes top tips on setting up a volunteer group, advice on supporting those in self-isolation, and a range of template forms and useful signposting to other resources.

Safeguarding guidance for volunteer groups

This document provides information to community groups in Wiltshire where responding to the COVID-19 pandemic, regarding safeguarding, DBS checks and data protection.
This is to support groups in their work to protect vulnerable people from potentially unscrupulous people and to support volunteers to feel confident the work they are doing is safe and appropriate for all.

Community Groups: prescription collection and delivery process

Voluntary and community groups offer a vital support service for residents who are unable to collect prescriptions. Some pharmacies are able to deliver directly to individuals, however, picking up personal and potentially lifesaving medication comes with a number of safeguarding considerations. It requires a robust system to ensure safe delivery of the correct prescription to each recipient. In this document we set out our recommended process for working successfully with your local pharmacy to collect and deliver prescriptions

PPE volunteer guidance

We have produced a protocol document to provide guidance for volunteers working in our communities during the COVID 19 pandemic. It aims to help you take the appropriate precautions and protect both yourself and the people in our community from the spread of COVID 19.

Community Groups Directory

The communities of Wiltshire have risen to the challenge of COVID-19 to make sure people are supported through this very difficult time. The council has collated all the community groups we have identified so far in our Community Groups Directory, which also contains a link to details on local food banks. This directory is updated regularly so please ensure you are using the most recent one. The date it was last updated can be found on the front cover.

In the time available we have only been able to collate this directory and therefore this is not an endorsement of the groups listed but it is for you to decide what use you will make of the offers of support at this time.

If anyone uses a community group and has concerns about the response/practice please inform us by emailing areaboards@wiltshire.gov.uk giving the clear reasons for your concern. The council wants to ensure that everybody can access the support they need. If you make contact with a group and they cannot help or you do not get a response within the required time-frame, then please do not hesitate to contact the council by emailing areaboards@wiltshire.gov.uk and we will ensure you get the support you need.

Community Engagement Managers (CEMs)

Our CEMs are here to support your local group. They can help you coordinate, make links with other groups and organisations and be a constant source of advice and guidance. Their contact details and the community areas they cover can be found below:

Supermarket/small food provider arrangements in light of COVID-19

Many local supermarkets and small food providers have changed their operating arrangements to support the elderly and vulnerable in our communities, and introduced initiatives to support volunteers. The latest information we have can be found below. This information below is subject to change and you are encouraged to contact your local supermarket/food provider for more information.

Food banks

At this difficult time, food banks are in need of more volunteers and donations. If you are able to help in any way please get in touch with your local food bank. Food banks are there to suppohttps://www.wiltshire.gov.uk/admin/page/build/id/166699?content-channel=39&site=1#rt vulnerable people in a crisis, which is usually subject to a referral from a trusted source such as a social worker.


Defer council tax and business rates payments until June 2020

To support people as much as possible during the ongoing COVID-19 situation, Wiltshire Council has confirmed that no resident or business in Wiltshire will have to pay council tax or business rates until June 2020 if they are struggling.

Any resident wishing to defer paying their council tax in April and May 2020, instead of the normal scheduled payment break in February and March 2021, can contact the council and this will be arranged.

Similarly, businesses who also wish to defer business rates payments for two months, and not pay in April and May, can also arrange that by contacting the council.

anyone wishing to do this, the council will freeze direct debit payments, so people do not need to contact their bank to arrange.

People should call 0300 456 0109 or email counciltax@wiltshire.gov.uk to request the council tax deferral, and call 01249 706290 or email businessrates@wiltshire.gov.uk for business rates deferral. 

We’re receiving lots of emails about deferring council tax payments. If you contact us via email it would help speed up the process if you could please state in the subject line ‘Deferral of payment by Direct Debit (if you pay this way) and quote your c/tax account number.

We will not respond to your email, however, you will be sent a new bill once the change has been made to your account. There’s no need to resend an email if you’ve already sent us one. Thank you for your help.

These will be taken at face value and there will be no vetting of anyone wishing to defer payments for April and May 2020.

For those who choose to defer, payments will resume in June 2020 and will be taken over the 10 months from June 2020 to March 2021. For those that pay annually, they can still do this. Those that make manual payments can also continue to do this if they wish, but they will need to contact the council if they want the April and May payment break.

Working age residents who benefit from the current Council Tax Support Scheme will receive an additional reduction to their bill in line with the government’s hardship fund criteria. Those households eligible for this reduction will automatically be re-billed.

These changes are for the Wiltshire Council local authority area.

For more information and FAQs please visit  our council tax page.



Any council tenant with a gas safety check scheduled for the next three weeks will go ahead as planned, as it is a legal requirement that we remain gas compliant as a landlord. All engineer will wear the appropriate personal protection equipment (PPE) and will stay two metres away from residents at all times, in line with social distancing measures. However, if you are self-isolating due to COVID-19 symptoms, or if you have underlying health conditions, or you would like to postpone your appointment, please call contractor PH Jones on 01722 413344 to reschedule your visit.

Resident engagement events and trips

All planned events and trips are postponed until further notice.


As legislation has now been published to confirm the postponement of national and local elections, by-elections and referendums during the coming months, We have released details of the forthcoming polls affected in the county which can be found on the news page.

Any town and parish council by-elections that have had to be postponed, have a vacancy that cannot currently be filled. In these areas, residents should contact their town or parish council directly to access the support they would usually receive from their parish councillor.


As a precaution, our drop in service has been temporarily suspended until further notice.

We have taken this decision to minimise the risk to clients, staff and visitors, particularly those with pre-existing health conditions and those aged over 70.

For the time being, we will be operating a telephone and email service to respond to advice enquiries. Extra advisers are being deployed to operate the telephone helpline during this time. Contact details for the temporary service are as follows:

  • WEST
    01225 718005, Monday to Friday, 9am-5pm
    01249 706666, Monday to Friday, 9am-5pm
  • 01722 434233, Monday to Friday, 9am-5pm

You can also contact the service on homeless@wiltshire.gov.uk 


K - Z

Suspension of services

The following sport and leisure services are affected:

Following government advice and to help stop the transmission of COVID-19, we have taken the decision to close all leisure centres until further notice.

Leisure centre closures FAQs

Which leisure centres are closed?

All Wiltshire Council leisure centres and Places Leisure-run centres in Wiltshire are closed until further notice.

Why have they closed?https://www.wiltshire.gov.uk/admin/page/build/id/166699?assignee=13#https://www.wiltshire.gov.uk/admin/page/build/id/166699?assignee=13#OK

Following the latest government directive, we are taking the sensible precaution to protect the public and our staff by reducing some customer-facing council services.

How long are they closing for?

They are closed until further notice. As soon as we're able to re-open these facilities we will do so.

I have a leisure membership. What should I do?

All direct debit leisure memberships will be frozen for three months, and they will resume once the leisure centres reopen. You do not need to contact us to cancel or amend your membership, your membership will be frozen without any action from you. Your membership freeze will not cost you anything and will start with immediate effect. All annual memberships and leisure card holders have also been frozen, which will mean the expiry dates of those memberships will be extended by three months. If you have a Places Leisure membership, for more information and tips on how to stay active, please see www.placesleisure.org, where you will also find contact details for your local site.

Will I still be charged during the closure?

No. All leisure memberships have been frozen, and they will resume once the leisure centres reopen. You do not need to contact us to cancel or amend your membership, your membership will be frozen without any action from you.

Can I cancel my membership?

Yes, Wiltshire Council managed leisure centres, please contact leisureadmin@wiltshire.gov.uk if you wish to do so. For Places Lesiure cancellations, please see above. However, please note that during this time your membership will be frozen, so you won’t pay anything while the centres are closed. If you cancel your swim school OR  GYMNASTICS SCHOOL membership you will lose the place in the lesson your child is currently attending. Please contact leisureadmin@wiltshire.gov.uk if you wish to do so. However, please note that during this time your membership will be frozen, so you won't pay anything while the centres are closed. If you cancel your swim school or gymnastics school membership you will lose the place in the lesson your child is currently attending.

I have booked a birthday party at a leisure centre. Will I be reimbursed?

Yes. Please contact the leisure centre directly via email. A full list of centres and contact details can be found at www.wiltshire.gov.uk/leisure. Please also email us if you'd like to reschedule your party we recognise that it won't be for your child's actual birthday, but they could still enjoy their party once centres reopen.

What about other activities held in leisure centres?

All of these are suspended, but if the service is not provided by Wiltshire Council or Places Leisure, the service provider should be in contact to discuss alternative arrangements and address any payment issues you may have please do not contact the council to discuss these as we are not able to assist with anything other than services provided by the council.

How can I exercise during this time?

We would advise people to exercise at home as much as possible there are several strengthening exercises you can do at home, but please do not attempt to exercise if you feel unwell in any way. Further information about exercising at home can be found on our Active Communities page

How can I look after my mental health during this time?

Information for looking after your mental health is available at: www.nhs.uk/oneyou/every-mind-matters   

What will happen to the leisure centre staff?

Where possible, Wiltshire Council staff affected by these closures will be redeployed to help protect our essential services to support the most vulnerable in our communities.


Following government advice and to help stop the transmission of COVID-19, we have taken the decision to close all libraries until further notice.

Libraries closures FAQs

Which libraries are closing?

All Wiltshire libraries and mobile libraries are closing until further notice.

Why are they closed?

Following government advice, we have taken the the sensible precaution to protect the public and our staff by reducing some customer-facing council services.

How long are they closing for?

As soon as we're able to re-open these facilities we will do so.

I have some items on loan. Will I be fined?

No. If you have borrowed any items from our libraries, they will be renewed automatically throughout the closed period and we will not be issuing or enforcing any fines or charges. You can also still borrow eBooks, eAudiobooks and eMagazines from www.wiltshire.gov.uk/libraries-ebooks.

Will my items be renewed?

If you have borrowed any items from our libraries, they will be renewed automatically throughout the closed period and we will not be issuing or enforcing any fines or charges. You can also still borrow eBooks, eAudiobooks and eMagazines from www.wiltshire.gov.uk/libraries-ebooks.

How can I join the library to access your RBdigital eBooks, eAudio and eMagazines?

You can register for membership online by selecting ‘Join the library' and completing the form. A temporary library card number will then be emailed to you that can be used to register with RBdigital.  A physical library card can be collected from your local library at a later date..

I have a reserved item ready for collection, can I still collect it?

We will hold all Wiltshire items and notify customers when they are able to be collected.

Can I still reserve my books on the online catalogue?

While we are closed, no reservations placed online can be collected. However, you can download eBooks, eAudiobooks and eMagazines via our library website or the RB Digital app.

Can I still access other services that operate from my local library?

Services or drop-in sessions offered in libraries by our partners and other agencies will not take place while our libraries are closed.

Can I swap books?

Not at present. You do not have to return your items currently out on loan. As soon as we're able to re-open these facilities we will do so.

How can I help people who rely on the mobile libraries?

If anyone knows of any family, friends or neighbours who rely upon this service, please feel free to share your own books with them if possible, but please take into account the latest public health advice on contact with people, particularly with the elderly and vulnerable.

How can I look after my mental health during this time?

Information for looking after your mental health is available at: www.nhs.uk/oneyou/every-mind-matters   

What will happen to the libraries staff?

Where possible, staff affected by these closures will be redeployed to help protect our essential services to support the most vulnerable in our communities.

Following government guidance on staying at home, all indoor and outdoor markets will be cancelled until further notice. The only exception is food stalls, which are making their own decisions on whether to trade, so please check with your local market to see if it is going ahead. Read the government guidance. Close

Following the latest government guidance, you are now able to leave your home to exercise and spend time outdoors for recreation as often as you wish. Exercise or recreation can be done alone, with members of your household, or with one other person from outside your household, while keeping two metres apart at all times. 

It’s now possible to walk, cycle and drive to publicly accessible open spaces irrespective of distance. However, these should be for day trips only and you should not stay away from your home overnight. 

Plan ahead to ensure that, where you are visiting places like beaches and national parks, you have checked that they are open and appropriately prepared for visitors. Some locations will be very popular so think carefully about where you are going and how you will be able to keep your distance from others.  

Play areas and outdoor gyms where there is a higher risk of close contact and touching surfaces still remain closed in Wiltshire, please do not use these and do not allow your children to use these areas until further notice.

When enjoying yourselves outdoors remember to stay safe and alert: 

  • take hygiene precautions when you are outside
  • wash your hands as soon as you are back indoors
  • keep at least two metres apart from anyone outside your household at all times
  • take hand sanitiser with you when you set off in case there are no handwashing facilities


Planning applications

We are continuing to process planning applications to help keep the local economy moving, although it is possible that officers may be re-allocated to COVID-19 support work at short notice. All Planning Officers are now working from home, so please communicate with them via e-mail.

We have now stopped site visits, so we cannot currently put up site notices. Wherever possible, we are now relying on postal neighbour notifications to comply with the legislation, and third parties can continue to view details of applications on our website. However, in certain circumstances, such as alterations to listed buildings; major developments; and prior approvals, site notices are still a legal requirement. In these cases, we will seek to send them directly to the applicant and request that they are displayed. We will not be arranging any face-to-face meetings until further notice.

When submitting applications, please include photographs of the site and its surroundings. For example, if it is a rear extension, photographs showing the rear and its relationship to neighbouring properties will help the process, as we may be able to deal with some applications via assessment of the plans, photographs and online imagery. Please also ensure you do not send hard copies of applications to council offices as there may be a delay in processing these.

We have had a high percentage of applications dealt with under delegated powers for a long time, and this will continue. At present we are currently reviewing the position regarding the holding of planning committees, and note that the government has included proposals in the Coronavirus Act for handling committees, but these require the issuing of Regulations by the Secretary of State that have yet to be published. We will advise you if this impacts on your applications.

As you may be aware, the Planning Inspectorate is also affected, and is publishing updates about the impact on its service.

We have been asked about the likelihood of the government automatically extending the deadline for implementing extant permissions. This is not something that is within the control of the council and would require the government to change the planning legislation. As Parliament is now in recess, it would appear unlikely that there will be any changes on this aspect  in the foreseeable future.

The service may be hit by further restrictions imposed by the government, or by sickness, and we thank you for your continued support and understanding at this time.

Local Land Charges

The Local Land Charges team will continue to operate a service as close to normal as possible, while following all the latest guidance. Many officers will now be working from home, so please communicate via e-mail on locallandcharges@wiltshire.gov.uk. Please remember that you can submit an LLC1 (Official Certificate of Search) for £30 and receive the refined results via email. Please also be understanding about delays and changes to timescales and limit queries regarding turnaround times.


Find out more about funerals and registering a death

Following Government Guidelines all registration services except death registration appointments are currently suspended.

We are currently only offering telephone death registration appointments. You must book your appointment by telephoning 0300 003 4569. The customer services officer will book you an appointment slot and you will need to be available for one hour from the start time of that appointment for the Registrar to contact you to conduct the registration. We apologise for any inconvenience this may cause but these measures are in place to protect both our customers and staff.

How much will it cost?

The service is free of charge. To deal with the deceased's estate, you may need to purchase death certificates which are certified copies of the register entry. Currently due to the COVID-19 pandemic, we are restricting purchase to one certificate per registration. Further copies can be purchased once the pandemic is over. There is an £11 fee for each certificate issued. We can only process card payments so please have a card available to pay for your certificate at the time of registration.

Apologies for any inconvenience caused.

We have published some guidance for those attending funeral services during this time:


Schools and early years providers are now open for key workers and most vulnerable children.

We have compiled more information for parents:

Education queries

Phone the Department for Education on 0800 046 8687 or email them at coronavirushelpline@education.gov.uk (opening hours: 8am to 6pm Monday to Friday).


Waste and recycling collections

Following the introduction of new recycling collection rounds, though the situation has improved significantly, we are still experiencing a few delays.

If your collection is missed you can report it online.

We usually return to empty any missed containers the following day so please leave your bins our, although in some instances it is taking a little longer for us to reach you. We apologise for the inconvenience this may cause, but please continue to leave your containers out and we will return as soon as we can. We continue to operate on Saturdays to empty bins on rounds not completed as scheduled on Fridays.

Throughout lockdown we have managed to maintain all waste and recycling collection services, including general waste, mixed dry recycling, chargeable garden waste, and bulky household waste collections.

If you suspect you have COVID-19, put waste tissues into a plastic bag and tie it when full. You can also put disposable cloths or wipes, used to clean hard surfaces such as kitchen worktops and bathrooms, in this bag. Once the bag is full, double bag it in a second bin bag and tie it up. Store the bags for 72 hours (three days) and then please place them in your normal wheeled bin. If you don't receive a wheeled bin collection, please make sure a council-issued bag label is placed on the outside of the double-bagged waste.

Please see the latest Defra guidance on cleaning your home and disposing of waste.

Household recycling centres

All of Wiltshire's household recycling centres (HRCs), bar Stanton St Quintin, are open with a postcode entry system to help limit the number of people on site at any time and ensure social distancing. Wiltshire residents can only visit a Wiltshire HRC on the days that correspond to the first part of your postcode. For example, if your postcode starts in BA12, you can only visit the sites on Monday 18 May, Wednesday 20 May, and so on, as detailed in the table.

You can visit any Wiltshire site you choose, so while you are limited by the days you can attend, you can attend any open Wiltshire household recycling centre on these days though please check the opening times before you set off. You may be asked for proof of address, so please bring it with you.

Find out more, including opening times and FAQs.

Following government advice to reduce social interaction between people to help stop the transmission of COVID-19, Wiltshire Council has taken the decision to close the Wiltshire and Swindon History Centre from Saturday 21 March until further notice. In addition, all scheduled events and activities taking place at the history centre are cancelled until the end of June at the earliest. We look forward to rerunning the programme when things are back to normal. We are sorry for any inconvenience but it’s vital we do all we can to protect the public’s health during this time. Close

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Last updated: 26 May 2020 | Last reviewed: 26 May 2020