Privacy notice

This policy covers the treatment of personally identifiable information that Wiltshire Council collects when you are using the Wiltshire Council website, when you email us, or when you complete and submit an online form via our website.

COVID-19 (Coronavirus)

Due to the ongoing impact of COVID-19 we may need to use your personal information if it is in your vital interests, where your life is or could be in danger. This will not happen very often, if at all, but it will help to identify and assist individuals whose vital interests are threatened, and /or who need additional support during emergencies or major incidents, for example emergency evacuation or lock-down.

Wiltshire Council is registered as a data controller with the Information Commissioner's Office. Full details of the registration are available at ICO register of data controllers ( We can be contacted by phone, in person or in writing.

The Council's Data Protection Officer may be contacted by email at this address

What this notice covers

This policy covers the treatment of personally identifiable information that Wiltshire Council collects when you are using the Wiltshire Council website, when you email us, or when you complete and submit an online form via our website.

Wiltshire Council holds and processes personal data in accordance with all current Data Protection legislation.

The council also automatically receives and records information on server logs from your browser including your IP address and the page you requested.

The council uses the information for:

  • Fulfilling your request for information or services
  • As input to improving our site
  • To inform you about improvements to our site

Information collection and use

You can visit our site and use many of the services without telling us who you are or giving us any personally identifiable information.


The council collects, holds and uses personal data to allow it to provide services on behalf of the citizens of Wiltshire. These services include, among others, providing schools and educational facilities within the county; providing care and support for vulnerable individuals and their families; maintaining and improving the environment of the county and protecting the citizens generally.

Find out more information about what personal data is from the Information Commissioner. Essentially it is information which relates to or can identify a living individual.

The council recognises that this information is important to the citizens and that it is responsible to the citizens for the information it holds about them. As such, it takes seriously its responsibilities to ensure that any personal information it collects and uses is done so proportionately, correctly and safely.

As a local authority, Wiltshire Council collects, holds and processes a considerable amount of information, including personal information about the citizens it serves, to allow it to provide services effectively.

Changes to this privacy policy

Wiltshire Council will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law. If there are substantial changes to this statement or in how Wiltshire Council will use your personal information, we will advertise the updated notice both on the front page of the Wiltshire Council web site and in council offices.

Wiltshire Council encourages you to periodically visit the council's website to review this notice and to be informed of how Wiltshire Council is protecting your information.

See the respective service's web pages for any additional specific privacy policies which may apply to discrete business areas.

Further Information

At all times, Wiltshire Council will comply with the legal requirements set out by the current Data Protection legislation in relation to the collection, holding and processing of your personal data.

If you would like to know more or have any concerns about how your information is being processed please contact

If you require general information about Data Protection, information is available from the Information Commissioner.

Service specific privacy notices

Adult Care

Applying for transport

Commercial & Procurement Team

Concessionary bus pass

Council Tax/Business Rates


Democracy privacy policy

Economic Regeneration

Electoral Services

Employment and Skills

Families and Children's Services

Freedom of Information

Health Improvement Hub

HOPE Project Privacy Notice (PDF) [199KB] (opens new window)


Human Resources and Organisational Development

Leisure Memberships

Library Privacy Notice

Local Housing Needs

Local Land Searches

MyWilts Online Reporting

Planning/Building Control

Public Health

Public Protection



Rights of Way and Countryside

Road safety education and training

Rubbish and recycling

Schools Admissions

Sexual Health

Social care transport

Spatial Planning

Special Educational Needs and Disabilities (SEND) - Local Offer

Streets and street care

Street markets

Street naming and numbering

Street trading

Vulnerable Persons Resettlement Scheme

Welfare Benefits

Youth Offending Team