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a loss of, or change to, your sense of smell or taste
You need to get tested as soon as possible
If you are getting a test because you have symptoms, you and anyone you live with must stay at home (self-isolate) until you get your result. Anyone in your support bubble must also self-isolate until you get your result.
A three-tier system of local restrictions to curb the transmission of COVID-19 has been introduced in England. The new system will see different parts of the country placed under varying restrictions depending on their rates of infection.
Wiltshire is currently in the medium (lowest) tier of the COVID-19 alert levels. This means current restrictions will stay the same. Please help to keep the rate of transmission low by continuing to:
Follow the Hands, Face, Space guidance: wash your hands often and thoroughly, wear a face mask in enclosed spaces and keep two metres apart or one metre+ with a face covering or other protection
Follow the rule of six if meeting indoors or outdoors
Self isolate if:
you develop symptoms
you have tested positive for COVID-19
someone in your support bubble has symptoms or tested positive
you're told to self-isolate by NHS Test and Trace or the NHS COVID-19 app. It is now a legal requirement to do so
you arrive in the UK from a country with a high COVID-19 risk
Recommendation to postpone events for the remainder of 2020
Given that we continue to see outbreaks of COVID-19 across the country, Wiltshire Council is strongly recommending that local businesses and event organisers postpone or cancel events (that aren't exempt in the government regulations) that are planned to take place in the county for the remainder of 2020. Please read this letter [557.41KB] from Wiltshire Council's Chief Executive for more information.
Self-isolation - you could be entitled to COVID-19 Test and Trace support payment scheme
We all have to work together and follow the guidance as we look to keep COVID-19 under control in Wiltshire. We know that when people are told to self-isolate this can increase financial pressures at an already difficult time.
If you are required to self-isolate, a £500 payment is available if you are working and on a low income and will lose money because you cannot work from home.
To receive this payment, you must:
have been asked to self-isolate by NHS Test and Trace after Monday, 28 September 2020 and have a unique Test and Trace number provided by the NHS
be a Wiltshire resident
be employed or self-employed
have lost income by being unable to work from home while self-isolating
be receiving at least one of the following benefits:
It is now the law to self-isolate when instructed to do so
Self-isolating when instructed to do so is vital to keep COVID-19 under control in Wiltshire. You are now required by law to self-isolate if you test positive for COVID-10 or are contacted by NHS Test and Trace.
If you don't comply with these requirements, they may result in a fine of a least £1,000 and up to £10,000 for a repeated or serious offence. This also applies to employers who do not allow employees to self-isolate. These news regulations only apply in England.
NHS COVID-19 App launched
The NHS COVID-19 app is now available and is part of a large scale coronavirus (COVID-19) testing and contact tracing programme called the NHS Test and Trace service.
The app will be used, alongside traditional contact tracing, to notify you if you've come into contact with someone who later tests positive for coronavirus.
It will help the NHS understand where and how quickly the virus is spreading, so it can respond quickly and effectively. The app helps the NHS track the virus, not you individually.
The app uses your smartphone's existing "Exposure Logging" feature to work out if you have spent time near other app users who have tested positive for coronavirus (COVID-19).
Once downloaded, you will be able to check yourself in when visiting venues such as restaurants, pubs, museums or places of worship, by scanning the QR code on a poster that will be visible at the entrance of the place you're visiting.
We will also have the posters at all of our council buildings including our hubs in Chippenham, Salisbury and Trowbridge, libraries and leisure centres.
Here's a video which explains how the process works.
COVID-19: Public health advice and guidance for your business and employees
We have produced a COVID-19 - Public health advice and guidance for businesses [385.14KB] to provide businesses and employees useful advice and guidance to support them as much as possible. Within it is a range of resources including symptoms step-by-step guides, advice on car sharing, guidance on staying safe outside of work, and a lot more. If you run or own a business please feel free to share far and wide.
COVID-19 testing update:
Following recent national media reports that some people across the country are struggling to get test appointments near their homes, our Director of Public Health, Kate Blackburn says:
Our advice remains that we encourage people to try and get a test as soon as possible if they are experiencing any sort of COVID-19 symptoms and they should isolate themselves for 10 days. Those living in the same households should self-isolate for 14 days if they or any members of the household receive a positive test.
We'd encourage people to regularly check the online portal to not miss out on the opportunity of getting a test as close to their home as possible. Booking slots are made available the evening before for morning appointments, and on the morning for afternoon appointments. We are in regular contact with our national colleagues and they are aware of the need for people to get quick and easy access to testing should they require it.
The Department for Health and Social Care say there is a high demand for tests and to stop the spread of the virus they are targeting testing capacity at the areas that need it most, including those where there is an outbreak, as well as prioritising at-risk groups. Those who are experiencing any COVID-19 symptoms - a high temperature, a new continuous cough, a loss or change to sense of smell or test - should visit the NHS website (link found above) or call 119 to book an appointment or order a home test kit.
To control the spread of the virus please continue with your good efforts to wash hands regularly, wear face coverings and following social distancing rules.
If anyone has any concerns about how social distancing and COVID control measures are being managed at a particular business, they should contact publicprotectionwest@wiltshire.gov.uk.
Further information can be found in the A - Z section of this page under 'Community information: support, volunteering, information packs'
A toolkit has been developed to assist community groups, group leaders should work through each section of the toolkit, ensuring they are confident prior to and throughout operation.
If you need help and do not have any family, friends or neighbours who can support you please let us know. We are here to help you with:
deliveries of food and other essentials
loneliness and wellbeing
You can request this help by calling our helpline on 0300 003 4576 or via email at wellbeinghub@wiltshire.gov.uk. The Wellbeing Hub team are available Monday to Friday, 9am to 5pm
We have published our plans to help the county respond quickly and effectively should there be a local COVID-19 outbreak.
We were allocated £1.586m from a £300million government fund to work with the NHS and a range of local partners to ensure a joined-up local approach was in place in the event of a COVID-19 outbreak.
The Wiltshire Local Outbreak Management Plan (LOMP) sets out the approach for managing COVID-19 outbreaks locally to protect residents and support the most vulnerable.
The LOMP will build on local expertise and effective health protection processes that are already in place, and outlines how the council and partners will positively engage with the public so they're fully aware and supportive of the crucial part they have to play in the process.
The government has identified seven themes that are deemed essential to plans to manage an outbreak effectively. They are:
Care homes and schools
Identify high risk settings, communities and places
Local testing capacity
Contact tracing
Data integration
Vulnerable people
Governance
We will work with the Government to support test and trace services in local communities, taking a place-based approach to containing the spread of the infection as much as possible.
A - Z of council services affected and you can also find out the latest with council services and how you can book, pay and apply online.
With a lot of people stuck at home for the foreseeable future, and maybe struggling with ideas of things to do, stay active or just keep their mental health in a positive place, we've compiled a list of resources across a wide range of subjects to try and provide something of interest for everyone.
Please regularly Council meetings calendar for updates on public meetings as some meetings are cancelled, whist others will be taking place online for the public to view. Where meetings are taking place online, you will see details on the agenda about how you can submit questions or written statements for the meeting.
If you have any questions about meetings taking place, please contact Democratic Services on committee@wiltshire.gov.uk.
Following the latest government advice on COVID-19, the promoters of a number of events scheduled to take place at City Hall unfortunately had to cancel the bookings.
We are working with the promoters to reschedule the events where possible. We apologise for any inconvenience but these are exceptional circumstances and we hope people understand the situation. We will be in touch with customers directly affected by this to talk about their options, including refund arrangements. All tickets for rescheduled shows will be valid for confirmed new dates.
We look forward to welcoming back people and hosting events as soon as we possibly can.
We are continuing to contact all customers affected by cancellations. We would ask all customers to refrain from contacting the Box Office unless absolutely necessary to do so. Thank you for your patience and understanding during this difficult time.
Volunteer group survey
We have been heartened by the response across the county to the COVID-19 pandemic, demonstrating the strength and resilience of our communities and providing much needed support to our residents at this challenging time.
We are keen to understand more about what is being delivered at a local level to enable us to provide the support, guidance or resource that is required. We want to help ensure that individuals and groups are providing safe and effective local support to our communities. We have created a short survey where we'd ask you to add the details of your local group. Additionally, if you are aware of other individuals or local groups that are operating locally then can you please let me know and I will be sure to follow up with them.
COVID-19 Community Pack
We have created a COVID-19 Community Pack to support you and your community during the ongoing COVID-19 situation.
Within it you'll find a list of key contacts, resources and information in one place, which we hope you can share with your community to support each other as much as possible during this time.
Take a look at the community groups map. It shows the general location of the community groups featured in the directory. You can use the search box towards the top left of the page to find a particular location. To find out what services each group are offering, the area they cover and contact details, just click on a red star. Some groups cover a wide area so it is worth checking neighbouring locations as well.
COVID-19 Volunteer Pack
Wiltshire Council has created an information pack for volunteer groups to help them support their communities during the ongoing COVID-19 situation.
Wiltshire has already seen a large number of community groups mobilise up and down the county to support their fellow residents. The pack brings together a lot of their best practise in setting up an effective response. The 'COVID-19 Volunteer Pack' [1.98MB] (last updated 13 May) includes top tips on setting up a volunteer group, advice on supporting those in self-isolation, and a range of template forms and useful signposting to other resources.
Safeguarding guidance for volunteer groups
This document [144.22KB] provides information to community groups in Wiltshire where responding to the COVID-19 pandemic, regarding safeguarding, DBS checks and data protection. This is to support groups in their work to protect vulnerable people from potentially unscrupulous people and to support volunteers to feel confident the work they are doing is safe and appropriate for all.
Community Groups: prescription collection and delivery process
Voluntary and community groups offer a vital support service for residents who are unable to collect prescriptions. Some pharmacies are able to deliver directly to individuals, however, picking up personal and potentially lifesaving medication comes with a number of safeguarding considerations. It requires a robust system to ensure safe delivery of the correct prescription to each recipient. In this document [195.99KB] we set out our recommended process for working successfully with your local pharmacy to collect and deliver prescriptions
PPE volunteer guidance
We have produced a protocol document [145.6KB] to provide guidance for volunteers working in our communities during the COVID 19 pandemic. It aims to help you take the appropriate precautions and protect both yourself and the people in our community from the spread of COVID 19.
Community Groups Directory
The communities of Wiltshire have risen to the challenge of COVID-19 to make sure people are supported through this very difficult time. The council has collated all the community groups we have identified so far in our Community Groups Directory [1.25MB], which also contains a link to details on local food banks. This directory is updated regularly so please ensure you are using the most recent one. The date it was last updated can be found on the front cover.
In the time available we have only been able to collate this directory and therefore this is not an endorsement of the groups listed but it is for you to decide what use you will make of the offers of support at this time.
If anyone uses a community group and has concerns about the response/practice please inform us by emailing areaboards@wiltshire.gov.uk giving the clear reasons for your concern. The council wants to ensure that everybody can access the support they need. If you make contact with a group and they cannot help or you do not get a response within the required time-frame, then please do not hesitate to contact the council by emailing areaboards@wiltshire.gov.uk and we will ensure you get the support you need.
Our CEMs are here to support your local group. They can help you coordinate, make links with other groups and organisations and be a constant source of advice and guidance. Their contact details and the community areas they cover can be found on the Area boards page.
Supermarket/small food provider arrangements in light of COVID-19
Many local supermarkets and small food providers have changed their operating arrangements to support the elderly and vulnerable in our communities, and introduced initiatives to support volunteers. The latest information we have can be found below. This information below is subject to change and you are encouraged to contact your local supermarket/food provider for more information.
At this difficult time, food banks are in need of more volunteers and donations. If you are able to help in any way please get in touch with your local food bank. Food banks are there to support vulnerable people in a crisis, which is usually subject to a referral from a trusted source, such as a social worker.
A number of befriending organisations in Wiltshire are providing support to people who perhaps feel a little lonely or isolated at this difficult time.
We have sent out council tax reminder letters to some residents.
If you receive one and have any queries or questions, please do notvisit one of our hubs, as the offices our offices remain closed for council tax queries and we do not currently have the staff based there to help.
Therefore, you must call call 0300 456 0109 or email counciltax@wiltshire.gov.uk if you need any assistance.
General support:
If you need support with payments contact us as soon as possible:
Any council tenant with a gas safety check scheduled for the next three weeks will go ahead as planned, as it is a legal requirement that we remain gas compliant as a landlord. All engineer will wear the appropriate personal protection equipment (PPE) and will stay two metres away from residents at all times, in line with social distancing measures. However, if you are self-isolating due to COVID-19 symptoms, or if you have underlying health conditions, or you would like to postpone your appointment, please call contractor PH Jones on 01722 413344 to reschedule your visit.
Resident engagement events and trips
All planned events and trips are postponed until further notice.
As a precaution, our drop in service has been temporarily suspended until further notice.
We have taken this decision to minimise the risk to clients, staff and visitors, particularly those with pre-existing health conditions and those aged over 70.
For the time being, we will be operating a telephone and email service to respond to advice enquiries. Extra advisers are being deployed to operate the telephone helpline during this time. Contact details for the temporary service are as follows:
Latest information about library reopenings and answers to many frequently asked questions can be found on the library newspage.
Wiltshire Council-run Street markets are now fully open with stallholders now able to sell their full range of goods. Since Government COVID-19 restrictions were introduced markets were only previously able to sell food.
We are looking forward to welcoming you back to the markets but please adhere to all measures in place and take notice of the on-site signage, including staying at least two metres apart from each other and our stallholders.
When visiting the markets, please:
Stand two meters apart in queues
Don't pick up and put back items unnecessarily
Shop individually if you can
Pay via Contactless if you're able to
Don't visit if you're displaying any COVID-19 symptoms
Other measures in place include:
A socially distancing queuing system will be in place at each market for each stall
A number of stall holders have laid their stalls out differently to have a dedicated entrance and exit and operate a one way system
All stallholders have been advised to follow government guidelines around hygiene, regular hand washing and sanitising
Council officers will be on site to manage set-up and ensure stalls are socially distanced
Depending on footfall, some stallholders may decide to finish earlier than the scheduled market times (available on the Street markets page) . Corsham market would normally take place on a Tuesday but there are currently no stallholders confirmed for next week.
What dates will street markets be open?
Street markets are now back and selling all their products again, not just food.
Are any of the market not opening? If so, why?
At the moment there are no stallholders confirmed for Corsham so that won't be taking place for the moment.
Will the opening and closing times be the same?
Yes, however some stallholders may decide to finish a little earlier depending on the day's trade.
Are the markets based at the same locations?
Yes
Will the layout of the markets be different?
Yes, please expect them to be different. There needs to be at least two meters between stalls so we will make sure they are placed in a suitable spot.
What safety measures will be brought in?
A socially distancing queuing system will be in place at each market for each stall
You are encouraged to pay via contactless where you can and when it's available
You are encouraged to not unnecessarily pick up items and put them back
You are encouraged to shop independently if you can
A number of stall holders have laid their stalls out differently to have a dedicated entrance and exit and operate a one way system
All stallholders have been advised to follow government guidelines around hygiene, regular hand washing and sanitising
Council officers will be on site to manage set-up and ensure stalls are socially distanced
Will the same amount of stalls be at each market?
No, please expect less stalls. However, we are in regular contact with stallholders to see if they will be returning at future markets. Across all markets, around 80% of stalls will be in attendance and we hope more soon.
Can I pay in cash?
Yes, but where possible please pay via Contactless
Will anyone be on site ensuring social distancing measures are being adhered to?
Officers will be on site to manage set-up and ensure stalls are socially distanced and arrangements are in place at each stall for a socially distanced queue system
What about Chippenham, Devizes, Royal Wootton Bassett and Salisbury markets?
Chippenham, Devizes, Royal Wootton Bassett and Salisbury markets are not Wiltshire Council-run so please check with the relevant councils to find out about their current arrangements:
Following the latest government guidance, you are now able to leave your home to exercise and spend time outdoors for recreation as often as you wish. Exercise or recreation can be done alone, with members of your household, or with up to six person from outside your household, while keeping two metres apart at all times.
It's now possible to walk, cycle and drive to publicly accessible open spaces irrespective of distance. However, these should be for day trips only and you should not stay away from your home overnight.
Plan ahead to ensure that, where you are visiting places like beaches and national parks, you have checked that they are open and appropriately prepared for visitors. Some locations will be very popular so think carefully about where you are going and how you will be able to keep your distance from others.
Play areas and outdoor gyms where there is a higher risk of close contact and touching surfaces still remain closed in Wiltshire, please do not use these and do not allow your children to use these areas until further notice.
When enjoying yourselves outdoors remember to stay safe and alert:
take hygiene precautions when you are outside
wash your hands as soon as you are back indoors
keep at least two metres apart from anyone outside your household at all times
take hand sanitiser with you when you set off in case there are no handwashing facilities
We are continuing to process planning applications to help keep the local economy moving, although it is possible that officers may be re-allocated to COVID-19 support work at short notice. All Planning Officers are now working from home, so please communicate with them via e-mail.
We have now stopped site visits, so we cannot currently put up site notices. Wherever possible, we are now relying on postal neighbour notifications to comply with the legislation, and third parties can continue to view details of applications on our website. However, in certain circumstances, such as alterations to listed buildings; major developments; and prior approvals, site notices are still a legal requirement. In these cases, we will seek to send them directly to the applicant and request that they are displayed. We will not be arranging any face-to-face meetings until further notice.
When submitting applications, please include photographs of the site and its surroundings. For example, if it is a rear extension, photographs showing the rear and its relationship to neighbouring properties will help the process, as we may be able to deal with some applications via assessment of the plans, photographs and online imagery. Please also ensure you do not send hard copies of applications to council offices as there may be a delay in processing these.
We have had a high percentage of applications dealt with under delegated powers for a long time, and this will continue. At present we are currently reviewing the position regarding the holding of planning committees, and note that the government has included proposals in the Coronavirus Act for handling committees, but these require the issuing of Regulations by the Secretary of State that have yet to be published. We will advise you if this impacts on your applications.
We have been asked about the likelihood of the government automatically extending the deadline for implementing extant permissions. This is not something that is within the control of the council and would require the government to change the planning legislation. As Parliament is now in recess, it would appear unlikely that there will be any changes on this aspect in the foreseeable future.
The service may be hit by further restrictions imposed by the government, or by sickness, and we thank you for your continued support and understanding at this time.
Local Land Charges
The Local Land Charges team will continue to operate a service as close to normal as possible, while following all the latest guidance. Many officers will now be working from home, so please communicate via e-mail on locallandcharges@wiltshire.gov.uk. Please remember that you can submit an LLC1 (Official Certificate of Search) for £30 and receive the refined results via email. Please also be understanding about delays and changes to timescales and limit queries regarding turnaround times.
Can I now register the birth of my child and notices of marriage and civil partnerships?
The government announced recently that appointments to register births and notices of marriage and civil partnerships can now resume in England.
Your safety and that of our staff is our top priority, and public health risk assessments of our main buildings and registrars' offices will be completed to ensure that social distancing can be maintained at all times before we can offer appointments and welcome you back.
Any face to face registration appointments we provide will be restricted to people that are required to be there only and children are not to be brought along.
Further updates and information on when the service will recommence will be posted on this page shortly and we appreciate your patience while we finalise the arrangements.
We are currently only offering telephone death registration appointments. You must book your appointment by telephoning 0300 003 4569. The customer services officer will book you an appointment slot and you will need to be available for one hour from the start time of that appointment for the Registrar to contact you to conduct the registration. We apologise for any inconvenience this may cause but these measures are in place to protect both our customers and staff.
How much will it cost?
The service is free of charge. To deal with the deceased's estate, you may need to purchase death certificates which are certified copies of the register entry. Currently due to the COVID-19 pandemic, we are restricting purchase to one certificate per registration. Further copies can be purchased once the pandemic is over. There is an £11 fee for each certificate issued. We can only process card payments so please have a card available to pay for your certificate at the time of registration.
We have published some guidance for those attending funeral services during this time:
We usually return to empty any missed containers the following day so please leave your bins our, although in some instances it is taking a little longer for us to reach you. We apologise for the inconvenience this may cause, but please continue to leave your containers out and we will return as soon as we can. We continue to operate on Saturdays to empty bins on rounds not completed as scheduled on Fridays.
Throughout lockdown we have managed to maintain all waste and recycling collection services, including general waste, mixed dry recycling, chargeable garden waste, and bulky household waste collections.
If you suspect you have COVID-19, put waste tissues into a plastic bag and tie it when full. You can also put disposable cloths or wipes, used to clean hard surfaces such as kitchen worktops and bathrooms, in this bag. Once the bag is full, double bag it in a second bin bag and tie it up. Store the bags for 72 hours (three days) and then please place them in your normal wheeled bin. If you don't receive a wheeled bin collection, please make sure a council-issued bag label is placed on the outside of the double-bagged waste.
They have new opening hours and procedures to ensure the safety and comfort of customers and staff and all visits must now be pre-booked. Opening hours and how to book can be found on Wiltshire and Swindon History Centre
Wiltshire Council Privacy Notice relating to NHS Test and Trace
COVID-19 is an infectious disease affecting the whole of the country. The virus that causesCOVID-19 is a Coronavirus. Infectious diseases present a serious and ongoing threat to public health. If not controlled, they can infect large numbers of people and, depending on the disease and other factors, can result in ill-effects ranging from relatively minor symptoms to early death.
Contact tracing is an important way of controlling the spread of infectious diseases. It involves identifying and tracing all the people who have been in contact with a person who has been infected. Depending on the nature and duration of the contact, these contacts may require advice or treatment to prevent the disease spreading further.
Processing activity
The purposes for which your data will be used:
To keep a record of who has visited our venues and when (this includes visitor and staff)
To share this information with NHS Test and Trace if requested
Information requirements
In relation to staff we will record:
the names of staff who work at the premises
a contact phone number for each member of staff
the dates and times that staff are at work
In relation to customers and visitors we will record:
the name of the customer or visitor. If there is more than one person, then you can record the name of the 'lead member' of the group and the number of people in the group
a contact phone number for each customer or visitor, or for the lead member of a group of people
date of visit, arrival time and, where possible, departure time
if a customer will interact with only one member of staff, the name of the assigned staff member should be recorded alongside the name of the customer
Please note you do not have to give us this information in relation to NHS Test and Trace, and no other information will be requested for this purpose.
Lawful basis
Our lawful basis for processing your personal information are:
It is necessary for the performance of a task in the public interest as part of this council's response to the pandemic (Article 6(1)(e) of the General Data Protection Regulation 2016).
In addition, if your attendance at our venues would reveal protected characteristics about you (known as Special Category Data) one or more of the following basis will apply.
Your explicit consent, (Article 9(2)(a) of GDPR).
Processing is necessary for the purposes of the provision of health or social care relevant to the council response to the pandemic.
Processing is necessary for reasons of public interest in the area of public health (article 9(2)(i) of GDPR).
If consent applies, the venue will let you know.
Your rights
Your rights depend on the lawful basis we are relying on.
Data Processors
Wiltshire Council uses data processors who provide software and services to us. We may use these data processors to collect or store your information.
Data sharing
Who else might we share your personal information with?
Wiltshire Council will be processing your personal information to deliver relevant and appropriate data to the (Wiltshire) NHS Contact Tracing Service. Their Call Centre will then be responsible for contacting individuals who have tested positive for COVID-19 and their Contacts. It is therefore necessary to share data for this purpose.
The Contact Tracing Service are permitted to share your information in accordance with rules set by the local authorities which are designed to ensure that it will only take place where it is necessary to do so and will consider the minimum level of information that needs to be shared in each circumstance.
Your information will be treated with strict confidence and only disclosed where it is necessary to prevent a COVID-19 outbreak by investigating an establishment for potential Contacts, the minimum amount of personal information will be shared if necessary with:
Other Local Authorities to enable Environmental Health Officers to assist the establishment and provide advice to contacts
Sub-contractors to deliver support/advice in key sectors (e.g. care homes, education, prisons, housing)
We may need to disclose your name and the fact that you have tested positive to your employer or the operator of an institution where you have spent significant time if this is necessary to avoid or limit a COVID-19 outbreak in the workplace.
Retention
We keep your personal information for the minimum period necessary. We will normally destroy information held in relation to Test and Trace after 21 days, as recommended by the Government. Please note that if this same information is already held for other purposes, it will continue to be retained and used for those purposes.
The information outlined in this Privacy Notice will be in accordance with our Retention Policy. All information will be held securely and disposed of confidentially.
Your information used for other purposes
Your information may also be used for different purposes that are not directly related to your health and care. These include:
Research into COVID-19
Planning of services or actions in response to COVID-19
Monitoring the progress and development of COVID-19
Whenever possible, information that does not directly identify you will be used for these purposes, but there may be times when it is necessary for your personal information to be used. Any releases of information that identify you will be lawful and the minimum necessary for that purpose.
Wiltshire Council
this letter [557.41KB] from Wiltshire Council's Chief Executive for more information.