Contact

You can request and pay for most services, and find information quickly and easily on this website.

Doing things online is the easiest way to contact us and the website can be accessed 24 hours a day, 7 days a week.

To go to the relevant part of the website to find what you want you can:

• use the navigation bar at the top of the screen to:
  • Report something from the "Report" menu
  • Pay for something from the "Pay" menu
  • Apply for something from the "Apply" menu
• choose the service you want from the Homepage
• use the search bar at the top of every page

Post

We can be contacted by post at the following address:

Wiltshire Council
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN

In person

You can visit us at one of the following locations:

• County Hall, Bythesea Road, Trowbridge, Wiltshire, BA14 8JQ
• Monkton Park offices, Monkton Hill, Chippenham, Wiltshire SN15 1ER
• Bourne Hill, Salisbury, Wiltshire, SP1 3UZ

Council offices are open Monday to Friday from 9am - 5pm.

By email or telephone

It's normally much quicker to contact the service you require directly

Customer services

Telephone: 0300 456 0100 (lines open 9am - 5pm Monday to Friday).

Email: customerservices@wiltshire.gov.uk

Other services

Worried about a child? If you believe a child or young person is at risk of significant harm, neglect or injury, report your concerns to the Children's Multi-Agency Safeguarding Hub (MASH) on 0300 4560108.

Adult Care - telephone 0300 456 0111 or email adviceandcontact@wiltshire.gov.uk (visit Your Care Your Support Wiltshire for adult social care information and guidance)

Automated Payment Line - telephone 0300 456 0119

Benefits - telephone 0300 456 0110 or email benefits@wiltshire.gov.uk

Blue Badges - telephone 01225 713002 or email bluebadge@wiltshire.gov.uk

Building Control - telephone 0300 456 0113 or email buildingcontrol@wiltshire.gov.uk

Children's Services: Early Help - telephone 01225 718 230

Children's Services: Special Educational Needs and Disability (SEND) - telephone 01225 757985

Children's Services Social Care:

• North - 01249 707 900
• East - 01380 826 250
• South - 01722 438 165
• West - 01225 718 555

Corporate Investigation Team - telephone 01249 706 456 or email investigations@wiltshire.gov.uk

Council Tax - telephone 0300 456 0109 or email counciltax@wiltshire.gov.uk

Elections - telephone 0300 456 0112 or email elections@wiltshire.gov.uk

Early years and childcare - telephone 0300 003 4561 or email earlyyears@wiltshire.gov.uk

Fraud - telephone 01249 706456 (24 hour hotline)

Highways - telephone 0300 456 0105 or use report non-urgent highway defects.

Homes4Wiltshire (applying to the housing register) - telephone 0300 456 0106 or if already registered and have a query  - email housingadvice@wiltshire.gov.uk

Housing  advice and homelessness matters - email homeless@wiltshire.gov.uk  or telephone 0300 456 0106

Leisure and sports centres -  visit Contact leisure services for more information.

Libraries - visit Contact libraries services for more information.

Parking - telephone 0124 970 6131 or email parking@wiltshire.gov.uk

Pest control, Noise and Pollution, Environmental Health - telephone 0300 456 0107 or email customerservices@wiltshire.gov.uk

Planning - telephone 0300 456 0114 (lines open 11am - 4pm Monday to Friday) or email developmentmanagement@wiltshire.gov.uk

Registrations:

• Births and deaths - telephone 0300 003 4569
• Copies of certificates - telephone 0300 003 4571 or email certificates@wiltshire.gov.uk
• Marriages and ceremonies - telephone 0300 0034 570 or email ceremonies@wiltshire.gov.uk
• Tell us once - This service enables you to notify various National and Local Government agencies that a death has taken place. We offer this as part of your death registration appointment.

Rubbish and recycling - telephone 0300 456 0102 or email customerservices@wiltshire.gov.uk

Schools Admissions - telephone 01225 713010 or email admissions@wiltshire.gov.uk

School Transport - telephone 01225 712852 or email educationtransport@wiltshire.gov.uk

Transport services

Press and media related enquiries

Communications - telephone 01225 713114 or email communications@wiltshire.gov.uk

In an emergency

The emergency number is for use in extreme circumstances, where there's an immediate threat to health and safety (out of our office hours).

Out of hours emergency telephone number: 03004 560 100

This will give you a menu of options to choose from:

• Emergency adult and child social care
• Emergency housing needs
• Emergency highway faults
• Building control emergencies (dangerous structures)

Telephone call charges

Ofcom has changed the way consumers are charged for calling service numbers. Calling the numbers below means users will also be charged the per minute access charge that is set by their phone provider.

• Calls to free-phone numbers i.e. 0800 and 0808 are free 
• 084 numbers have a service charge of up to 7p per minute or call
• 087 numbers have a service charge of up to 13p per minute or call
• 09 numbers have a service charge of up to £3.60 per minute or £6.00 per call

Calls to 0300 numbers and those starting with 01 or 02 are unaffected.