Contact

Do it online

You can request and pay for most services, and find information quickly and easily on this website.

Doing things online is the easiest way to contact us and the website can be accessed 24 hours a day, 7 days a week.

To go to the relevant part of the website to find what you want you can:

• use the navigation bar at the top of the screen to:
  • Report something from the "Report" menu
  • Pay for something from the "Pay" menu
  • Apply for something from the "Apply" menu
• choose the service you want from the Homepage
• use the search bar at the top of every page

Can't find what you want online? 

Post

Wiltshire Council, Bythesea Road, Trowbridge, Wiltshire BA14 8JN

In person

County Hall, Bythesea Road, Trowbridge, Wiltshire, BA14 8JQ

Monkton Park offices, Monkton Hill, Chippenham, Wiltshire SN15 1ER

Bourne Hill, Salisbury, Wiltshire, SP1 3UZ

Sheep Street, Devizes, Wiltshire, SN10 1DL

Council offices are open Monday to Friday from 9am - 5pm.

Services' contact details

Worried about a child? If you believe a child or young person is at risk of significant harm, neglect or injury, report your concerns to the Children's Multi-Agency Safeguarding Hub (MASH) on 0300 4560108.

Adult Care 0300 456 0111 AdviceandContact@wiltshire.gov.uk

• For adult social care information and guidance, please see  Your Care Your Support Wiltshire

Automated Payment Line 0300 456 0119

Benefits 0300 456 0110 benefits@wiltshire.gov.uk

Blue Badges 01225 713002 bluebadge@wiltshire.gov.uk

Building Control 0300 456 0113 buildingcontrol@wiltshire.gov.uk

Children's Services: Early Help 01225 718230

Children's Services: Special Educational Needs and Disability (SEND) 01225 757985

Children's Services Social Care

• North 01249 707900
• East 01380 826250
• South 01722 438165
• West 01225 718555 

Communications (media related enquiries) 01225 713115 or 01225 713370 during office hours.
For any urgent out of hours media and press enquiries please email  communications@wiltshire.gov.uk

Corporate Investigation Team 01249 706456 investigations@wiltshire.gov.uk

Council Tax 0300 456 0109 counciltax@wiltshire.gov.uk

Elections 0300 456 0112 elections@wiltshire.gov.uk

Early years and childcare 0300 003 4561 earlyyears@wiltshire.gov.uk

Fraud Hotline (24 hours) 01249 706456

Highways 0300 456 0105 or report non-urgent highway defects.

Homes4Wiltshire (housing register) 0300 456 0104 homes4wiltshire@wiltshire.gov.uk

Housing Options/Homelessness homeless@wiltshire.gov.uk

• North 01249 706666
• South 01722 434233
• East/west 01225 718005

Leisure and sports centres contact details

Libraries contact details

Parking 01249 706131 parking@wiltshire.gov.uk

Pest control, Noise and Pollution, Environmental Health 0300 456 0107 customerservices@wiltshire.gov.uk

Planning 0300 456 0114 developmentmanagement@wiltshire.gov.uk

Registrations

• Births and deaths 0300 003 4569
• Copies of certificates 0300 003 4571 certificates@wiltshire.gov.uk
• Marriages and ceremonies 0300 003 4570 ceremonies@wiltshire.gov.uk
• Tell us once - This service enables you to notify various National and Local Government agencies that a death has taken place. We offer this as part of your death registration appointment.

Report an issue using My Wiltshire online reporting

Rubbish and recycling 0300 456 0102 customerservices@wiltshire.gov.uk

Schools Admissions 01225 713010 admissions@wiltshire.gov.uk

School Transport 01225 712852 educationtransport@wiltshire.gov.uk

Can't find the service you require?

Contact Customer Services on 0300 456 0100 (lines open 9am - 5pm Monday to Friday)

In an emergency

In certain extreme circumstances, where there's an immediate threat to health and safety (out of our office hours), please call:

0300 456 0100

This will give you a menu of options to choose from.

• Emergency adult and child social care
• Emergency housing needs
• Emergency highway faults
• Environmental health emergency service
• Building control emergencies (dangerous structures)

Telephone call charges

Ofcom has changed the way consumers are charged for calling service numbers. Calling the numbers below means users will also be charged the per minute access charge that is set by their phone provider.

• Calls to free-phone numbers i.e. 0800 and 0808 are free 
• 084 numbers have a service charge of up to 7p per minute or call
• 087 numbers have a service charge of up to 13p per minute or call
• 09 numbers have a service charge of up to £3.60 per minute or £6.00 per call

Calls to 0300 numbers and those starting with 01 or 02 are unaffected.