You can sign up or renew your garden waste collections now using the button belowSign up now
Once you have renewed, you will receive a letter with your garden waste sticker within three weeks. Please continue to present your bin to be emptied on your usual collection day with your current 2019-2020 red sticker until you receive a new one.
Your collection days are not changing at present.
|Month you sign up||Amount you will pay|
April, May, June, July, August
September, October, November, December
January, February March
Bins will be emptied fortnightly, except for two weeks over the Christmas and New Year holiday period.
After you have renewed or signed up, you will be sent a garden waste sticker within three weeks. The council will only empty garden waste bins where residents have paid for the service and attached a valid sticker.
The price you pay takes into account the delivery period for your sticker to arrive. Your collections will only begin once this sticker is attached to your bin.
If you require a bin, this will be delivered to you separately within two weeks.
You can pay online. We cannot accept American Express.
What can you put in your garden waste bin?
- Grass cuttings
- Cut flowers
- Hedge clippings
- House plants (please remove soil)
- Twigs and small branches
- Untreated sawdust and wood shavings
- Biodegradable bedding (hay, straw, shredded paper) from non-meat eating pets (rabbits, mice, hamsters)
- Any food waste including fruit, vegetables, peelings, coffee grounds, tea bags, egg shells, meat
- Windfall fruit (You can compost food waste at home - Compost at home )
- Animal waste except biodegradable bedding (hay, straw, shredded paper) from non-meat eating pets (rabbits, mice, hamsters)
- Pet litter
- Soil or turf
- Bricks, stones or rubble
- Paper, shredded paper or card
- Large items of garden waste
- Large branches or logs
- Seed trays and plant pots
- Packaging of any kind including compostable bags or biodegradable plastics
Frequently Asked Questions
If your question is not answered below, please click here for more FAQs.
If you do not want to sign up or renew your garden waste service and do not wish to keep your bin, we will retrieve it. If you change your mind and sign up for the chargeable garden waste service within a year, there will be a £25 charge in addition to the annual fee.
In order for your bin to be retrieved you must:
- Request a retrieval by calling the council on 0300 456 0102.
- Empty your bin. We cannot retrieve bins containing waste.
- Keep your bin in an easily visible and accessible place so that the crew can locate it.
Due to weather conditions, we sometimes experience problems with emptying garden waste bins where the contents have frozen. We also sometimes cannot fully empty bins where the waste has been over-compacted inside it. Our refuse loaders will shake the bins two or three times to try to release the contents as much as possible but some waste may remain in the bin. Unfortunately, we will be unable to return to empty frozen or over-compacted bins and would ask that you please release the contents before adding any more garden waste to the bin.
To process our garden waste into useable compost, Wiltshire council’s waste management contractor uses a technique known as windrow composting. In terms of waste management infrastructure, Wiltshire composts the quantities of garden waste we collect in open air windrows. This treatment has minimal cost and environmental impacts compared to many other management processes due to the reduced requirement for construction and the low requirement for fuel needed for this process. If we were to accept any type of food waste along with the garden waste we collect (as some other local authorities do) there would unfortunately be huge changes needed to comply with legal environmental permits and BSI PAS100 standard, including having to compost these materials inside large, temperature controlled buildings or vessels which would be very costly.
Unfortunately our letter and email reminders take a few days to be scheduled so there is a possibility that, if you've paid recently, you may receive a reminder.
If you have paid, you will be receiving your sticker within three weeks of the payment.
If you would like to double check, please email your name and full address to firstname.lastname@example.org.Close
A small number of people have reported that they've had an issue accessing the online garden waste payments form. We are trying to fix this however most people who reported a fault were able to renew if they used a different web browser or device, or updated the software on their current device.
If using a different browser or device is an option for you, please attempt that. If that is not an option, you can renew over the phone by calling 0300 456 0103 and press option 2 to speak to an advisor.Close