Garden Waste Collections
We are currently experiencing an issue with our online payments system for garden waste. We are working to resolve the issues and reinstate your ability to pay online as soon as possible.
You can renew at any time until 15 June therefore we would encourage you to come back and try to pay online before then.
If you wish to renew your garden waste subscription and have a unique reference number, you can pay using our automated payments line. Please call 0300 456 0103.
Thank you for your patience and we apologise for any inconvenience caused.
There is a charge of £48 for the collection of garden waste from 1 July 2018 to 30 June 2019.
Existing customers will be sent a unique reference number, by email or post, during April. You will need this to renew online or by phone from 9 April 2018.
Not an existing customer?
You can sign up for the service at any point. If you wish to sign up part-way through the year, you will pay on a quarterly, pro-rata basis. See information below.
Bins will be emptied fortnightly, except for two weeks over the Christmas and New Year holiday period.
If you would like to sign up for the service, please call the council on 0300 456 0102.
|Month you sign up||Amount you will pay|
April, May, June, July 2018
August, September, October 2018
November, December 2018, January 2019
February, March 2019
After you have renewed or signed up, you will be sent a garden waste sticker within three weeks. The council will only collect garden waste bins which have been paid for and have a valid sticker attached.
Please note that the price you pay takes into account the delivery period for your sticker to arrive. Your collections will only begin once this sticker is attached to your bin.
If you require a bin, this will be delivered to you separately within two weeks.
Marks and Spencer and John Lewis Partnership cards cannot be accepted online. If you want to pay using a card from one of these providers please call us on 0300 456 0103. In addition, we cannot accept American Express.
Alternatively, you can pay over the phone using your debit or credit card by calling 0300 456 0103.
What can you put in your garden waste bin?
- Grass cuttings
- Cut flowers
- Hedge clippings
- House plants (please remove soil)
- Twigs and small branches
- Untreated sawdust and wood shavings
- Real Christmas trees (can be left next to your bin)
- Any food waste including fruit, vegetables, peelings, coffee grounds, tea bags, egg shells, meat
- Animal waste
- Pet litter
- Dirty pet bedding
- Soil or turf
- Bricks, stones or rubble
- Paper, shredded paper or card
- Large items of garden waste
- Large branches or logs
- Seed trays and plant pots
Frequently Asked Questions
If you do not want to sign up or renew your garden waste service and do not wish to keep your bin, we will retrieve it. If you change your mind and sign up for the chargeable garden waste service within a year, there will be a £25 charge in addition to the annual fee.
In order for your bin to be retrieved you must:
• Request a retrieval by calling the council on 0300 456 0102.
• Empty your bin. We cannot retrieve bins containing waste.
• Keep your bin in an easily visible and accessible place so that the crew can locate it.
Due to weather conditions, we sometimes experience problems with emptying garden waste bins where the contents have frozen. Our refuse loaders will endeavour to shake the bins two or three times to try to release the contents as much as possible but some frozen waste may remain in the bin. Unfortunately, we will be unable to return to empty the frozen bins and would ask that you please release the contents before adding any more garden waste to the bin.