You can renew or sign up online using the button belowRenew or sign up now
If you would like to sign up for the service, please call the council on 0300 456 0102.
|Month you sign up||Amount you will pay|
April, May, June, July 2019
August, September, October 2019
November, December 2019, January 2020
February, March 2020
Bins will be emptied fortnightly, except for two weeks over the Christmas and New Year holiday period.
After you have renewed or signed up, you will be sent a garden waste sticker within three weeks. The council will only collect garden waste bins which have been paid for and have a valid sticker attached.
The price you pay takes into account the delivery period for your sticker to arrive. Your collections will only begin once this sticker is attached to your bin.
If you require a bin, this will be delivered to you separately within two weeks.
You can pay online or over the phone by calling 0300 456 0103. We cannot accept American Express.
What can you put in your garden waste bin?
- Grass cuttings
- Cut flowers
- Hedge clippings
- House plants (please remove soil)
- Twigs and small branches
- Untreated sawdust and wood shavings
- Biodegradable bedding (hay, straw, shredded paper) from non-meat eating pets (rabbits, mice, hamsters)
- Real Christmas trees (can be left next to your bin)
- Any food waste including fruit, vegetables, peelings, coffee grounds, tea bags, egg shells, meat
- Windfall fruit (You can compost food waste at home - Compost at home )
- Animal waste except biodegradable bedding (hay, straw, shredded paper) from non-meat eating pets (rabbits, mice, hamsters)
- Pet litter
- Soil or turf
- Bricks, stones or rubble
- Paper, shredded paper or card
- Large items of garden waste
- Large branches or logs
- Seed trays and plant pots
- Packaging of any kind including 'compostable bags'
Frequently Asked Questions
If you do not want to sign up or renew your garden waste service and do not wish to keep your bin, we will retrieve it. If you change your mind and sign up for the chargeable garden waste service within a year, there will be a £25 charge in addition to the annual fee.
In order for your bin to be retrieved you must:
- Request a retrieval by calling the council on 0300 456 0102.
- Empty your bin. We cannot retrieve bins containing waste.
- Keep your bin in an easily visible and accessible place so that the crew can locate it.
Due to weather conditions, we sometimes experience problems with emptying garden waste bins where the contents have frozen. Our refuse loaders will endeavour to shake the bins two or three times to try to release the contents as much as possible but some frozen waste may remain in the bin. Unfortunately, we will be unable to return to empty the frozen bins and would ask that you please release the contents before adding any more garden waste to the bin.
To process our garden waste into useable compost, Wiltshire council’s waste management contractor uses a technique known as windrow composting. In terms of waste management infrastructure, Wiltshire composts the quantities of garden waste we collect in open air windrows. This treatment has minimal cost and environmental impacts compared to many other management processes due to the reduced requirement for construction and the low requirement for fuel needed for this process. If we were to accept any type of food waste along with the garden waste we collect (as some other local authorities do) there would unfortunately be huge changes needed to comply with legal environmental permits and BSI PAS100 standard, including having to compost these materials inside large, temperature controlled buildings or vessels which would be very costly.