Home Upgrade Grant

The Home Upgrade Grant (HUG) is a government funded grant scheme to improve the energy efficiency of eligible homes for free. Wiltshire Council is working with EDF Energy (opens new window) who will manage the installations of energy efficiency improvements.

The Wiltshire HUG scheme is now close to reaching capacity of the homes we are permitted to upgrade.

You are welcome to register your interest by completing the application form Home Upgrade Grant Eligibility Questionnaire (opens new window), and we will add you to a waiting list.

We'll contact you if we can access other funding, or once we know what funded schemes may be coming next (expected announcement late 2024).

Benefits of energy efficiency improvements

improvements are tailored to you and your home
your home is retrofit assessed
installations are managed by Wiltshire Council in partnership with EDF Energy (opens new window) and O800 Repair (opens new window). To speak to 0800 Repair directly about the scheme please call 01913 791279 or email keepwarm@0800repair.com. Their opening times are Monday to Friday from 9:30am to 5:30pm.
these improvements could help you save money on your energy bills and greenhouse emissions
future-proof your home for your energy independence

Apply to the Home Upgrade Grant

The Wiltshire HUG scheme is now close to reaching capacity of the homes we are permitted to upgrade.

You are welcome to register your interest by completing the application form Home Upgrade Grant Eligibility Questionnaire (opens new window), and we will add you to a waiting list.

If you rent your home or are a landlord, email your interest to lowcarbonhomes@edfenergy.com.

What retrofit is

Improvements, such as insulation, air source heat pumps and solar panels, are installed in a process known as retrofitting, to make your home more comfortable to live in and more energy efficient. Following a home survey and detailed designs, energy efficiency improvements will be offered to each eligible household depending on the recommendations of a qualified retrofit designer. Improvements will take a fabric first approach, which means that we will first focus on improving the home to reduce heat loss and heat demand.

Eligibility

You may be eligible for this scheme if you meet all of the following:

you own your home
you do not have a mains gas heating system
your household income is less than £36,000 or you live in one of the postcode areas listed
your home has an Energy Performance Certificate (EPC) rating of D or below (you can check this on GOV.UK: Find an energy certificate (opens new window))

If your home does not have an EPC, one will be carried out during the home survey.

If you live in a private rented property, your landlord can apply if they own four or less properties and contribute a third of the total cost of the upgrade.

The improvements which are available

The measures which can be installed as part of this project include:

wall and loft insulation
hot water cylinder insulation
digital and smart controls
low-carbon heating technologies such as air source heat pumps (fossil fuel heating is excluded)
renewable technologies such as solar PV
smart measures such as smart heating controls.
low energy lighting

What others have said

Since having loft insulation installed in my roof I have noticed it stays warmer for longer and my home feels more comfortable Sarah - Wiltshire Resident

I am really pleased with my solar PV installation. It's early days, but I am encouraged that my electricity bills have reduced, and the installation was straight forward and well designed Martyn - Wiltshire Resident

We installed an air source heat pump five years ago, it works well, we love it! We have a cosy and even temperature in our well insulated house and it provides all the hot water! Rory - Wiltshire Resident

What happens next

The Wiltshire HUG scheme is now close to reaching capacity of the homes we are permitted to upgrade.You are welcome to register your interest by completing the application form Home Upgrade Grant Eligibility Questionnaire (opens new window), and we will add you to a waiting list.

We'll contact you if we can access other funding, or once we know what funded schemes may be coming next (expected announcement late 2024).

If you know someone that might be interested who does not have access to the internet, they can call the Home Upgrade Grant Helpline on 0800 098 7950 and an advisor can complete the form on their behalf. They may be asked for additional information to complete your application.

If you are considered eligible, you will be contacted by our official contractor EDF Energy (opens new window) who will put you in touch with their trusted installer, O800 Repair (opens new window). You will be asked to provide further information about your eligibility, and this may include information to confirm your income eligibility, address and property details before a home survey can be booked. The survey will inform which improvements are suitable for you and your household.

The energy efficiency recommendations and improvement design will be sent to Wiltshire Council for approval so that the grant can be allocated. The installer will contact you to arrange the best time to install the updates to your home.

This grant is funded by the Department for Energy Security and Net Zero (DESNZ). This Privacy notice sets out your rights and explains how your personal data will be used.

Terms and conditions

All applications need to meet the eligibility criteria. An energy survey (Retrofit Assessment) is required before improvement recommendations can be made for your home. Energy efficiency measures installed must be within the cost caps of the funding and comply with the Department for Energy Efficiency and Net Zero's scheme guidance.
Improvements are funded through the Home Upgrade Grant Scheme, phase 2, a government scheme to help reach UK zero carbon targets.
Savings and reductions in energy usage and carbon emissions will vary by property type, household energy usage and heating fuel type.
Installation work must be completed no later than 31 March 2025 to be eligible for funding.
The grant is limited and available on a first-come basis.

Home Upgrade Grant

Benefits of energy efficiency improvements

Apply to the Home Upgrade Grant