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Residents can access support from Wiltshire Wellbeing Hub

The Wiltshire Wellbeing Hub is here for those who need it

Published 6 November 2020
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Wiltshire Council's Wiltshire Wellbeing Hub remains in place for those people who may need additional support.

The hub which was originally set-up at the start of the pandemic in March 2020. Anyone can access the hub who maybe struggling during this difficult time, this may include people who are shielding or self-isolating and don't have a support network around them or know where to get help.                                                                         

The Government has written to those who have been identified as clinically extremely vulnerable to provide advice. Around 21,000 people have been identified as clinically extremely vulnerable in Wiltshire. Wiltshire Council will make contact with those people to make them aware of the hub and the support available.

People can call the hub Monday to Friday from 9am to 5pm on 0300 003 4576 or email wellbeinghub@wiltshire.gov.uk. The opening hours will continue to be regularly reviewed, and we will notify people of any changes to these in a timely way..

Cllr Philip Whitehead, Leader of Wiltshire Council, said:

 The GOV.UK website and our own web pages have a lot of key information which is there to keep people up to date on the support available.

However as we all adapt to this new way of living and the further national restrictions, there might be some people who need a little more.

The hub has been an ongoing source of support and comfort for people throughout the pandemic and will continue to be there if people need us.

People who require help with tasks such as picking up food and other essentials, should ask friends or family or order online. If they do not have family or friends that can help, they can contact the Wiltshire Wellbeing Hub and request help.

Many queries may also be answered at the  GOV.UK: Guidance New National Restrictions from 5 November or our COVID-19 page, where there is a wealth of information on the latest Government advice and restrictions.

Need some mental health support? Below is all the numbers you'll need. 

  • North Team - 01249 468500
  • South Team - 01722432555
  • West Team - 01249 706611
  • Emergency Duty Service for out of hours and weekends - 0300 456 0100 (Option 7 then ​1 for Adults)
  • 0300 303 1320 - Avon & Wilts mental health care provider (24/7)
  • 0808 196 3382 - NHS 'GoodSam'
  • 01380 724833 - Richmond Fellowship Mon-Fri 24 hours

The communities of Wiltshire have risen to the challenge of COVID-19 throughout the year to make sure people are supported through this very difficult time. We have collated all the community groups we have identified so far in our  Icon for pdf Community Groups Directory [458.52KB], which also contains a link to details on local food banks. This directory is updated regularly so please ensure you are using the most recent one. The date it was last updated can be found on the front cover.

Christmas opening hours of the  Wiltshire Wellbeing Hub
DateOpening hours
Monday 21 December9.00am to 5.00pm
Tuesday 22 December9.00am to 5.00pm
Wednesday 23 December9.00am to 5.00pm
Thursday 24 DecemberOffice closed
Friday 25 DecemberOffice closed
Saturday 26 DecemberOffice closed
Sunday 27 DecemberOffice closed
Monday 28 DecemberOffice closed
Tuesday 29 December9.00am to 5.00pm
Wednesday 30 December9.00am to 5.00pm
Thursday 31 December9.00am to 5.00pm
Friday 1 JanuaryOffice closed
From Monday 4 January onwardsNormal opening hours
Published 6 November 2020
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