Accessing computers

• Edge
• Google Chrome
• Microsoft Office
• Microsoft Publisher
• USB ports
• writable CD drives
• black and white printing (15p charge per print)
• colour printing - only available in Chippenham, Salisbury and Trowbridge (£1 charge per print)
• access to all online resources Wiltshire libraries subscribe to such as Ancestry Institution
• scanning facilities (selected machines only)
• screen magnification software for visually impaired users (selected machines only)
• big letter keyboards - only available in Devizes, Salisbury and Trowbridge

How to access a library computer:

• if you live or work in Wiltshire, you will need a Wiltshire library card. If you're not yet a member, visit the Join the library page to find out how to join
• all new members will be given a PIN, you will need this to use a computer
• once you are a member of Wiltshire libraries you are able to book a computer in advance, just phone your local library. You will need your library card number to do this
• visitors to Wiltshire may use the system on production of adequate identification (e.g. passport, driving licence, ID card), a donation for use will be requested

Library staff will be happy to give you basic help and support when using a computer or your own device.

• if you want to learn more about using your smartphone, tablet, laptop or the library computers, you can contact the libraries listed below to book a one-to-one digital support appointment with library staff or volunteers. Some libraries hold these appointments on set days
• if you need more advanced help, you may need to attend a training course. Library staff may be able to direct you to an appropriate course in your area
• volunteers from AbilityNet (opens new window) provide free IT support to older people and people with disabilities of any age. They can visit you at home or help you remotely. Call their helpline on 0800 048 7642
• volunteers from The Wiltshire Bobby Van Trust (WBVT): Stay safe online (opens new window) provide free support to stay safe online to those aged 18+ with a disability or those aged over 60. They will visit you at home. Call them on 01225 256867 or email BobbyVanOnlineSafety@wiltshire.police.uk (opens new window) quoting 'Stay safe online appointment'

All Internet access on library computers is filtered; this is to prevent access to offensive or illegal websites.

If you find that you can access a website you believe should be blocked, please report it to a member of library staff.

If you find a site that you believe should be available, please ask a member of library staff to request that it is unblocked.

Library computer access for under 16's:

• children under 16 must become library members
• computer access will be granted once a parent or guardian has visited a library and completed a Parental Consent Form
• if a parent or guardian withdraws consent before a child becomes 16 access will be not be permitted
• the responsibility for monitoring the material accessed by children remains with the parent/guardian
• children under 13 will not have access to any social networking sites
• young people aged 13 -16 will only be able to access social networking sites with a signed Social Networking - Parental Consent Form

See computer use by children 5 to 15 for more information.