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Contact the council

Face to face

There are different types of locations across the county where our customers can get face to face service.

We have four main offices where you can get information on any council service and should be able to talk face-to-face with an expert in the area of your enquiry :

In addition, we have local customer service desks in Amesbury, Marlborough Library, Mere, and Salisbury Library, where you can get information about any council service, as well as help to contact services and make appointments at main offices.

You can also visit other libraries, tourist information centres, town councils (north Wiltshire) and Salisbury City Council; here, staff will be able to give you information and help you to contact services.

At County Hall in Trowbridge, staff will be able to give you information, contact services on your behalf and make appointments for you.

Telephone

One main number 0300 456 0100 for general enquiries (you can reach any service via this number but it may be faster via our main service numbers or local service numbers::

0300 456 0111 Social care
0300 456 0112 Elections and voting
0300 456 0119 Automated payments
More main service numbers will be introduced over time.

We also provide local service numbers for specific services at our main service offices; these are listed in our forthcoming A-Z booklet and on this website, and will be printed on leaflets, forms and letters about those services.

Email

You can contact us by email in a number of ways:

e-mail specific service teams: generated from that service page in this website or to an address publicised or listed in a specific communication like a letter or form.
e-mails service inboxes like planning listed in general directories and leaflets.
e-mail the council’s customer service inbox, which will be forwarded to the right service.

Contact form

Use this form to contact the council. To comment about this website, please use our website feedback form.