Contact the council
Face to face
There are different types of locations across the county where our customers can get face to face service.
We have four main offices where you can get information on any council service and should be able to talk face-to-face with an expert in the area of your enquiry :
- Chippenham: Monkton Park, Chippenham SN15 1ER
- Devizes: Browfort, Bath Road, Devizes SN10 2AT
- Salisbury: 27/29 Milford Street, Salisbury SP1 2AP
- Trowbridge: Bradley Road, Trowbridge BA14 0RD
In addition, we have local customer service desks in Amesbury, Marlborough Library, Mere, and Salisbury Library, where you can get information about any council service, as well as help to contact services and make appointments at main offices.
You can also visit other libraries, tourist information centres, town councils (north Wiltshire) and Salisbury City Council; here, staff will be able to give you information and help you to contact services.
At County Hall in Trowbridge, staff will be able to give you information, contact services on your behalf and make appointments for you.
Telephone
If you wish to telephone, please access the appropriate web page which will give you the number for your local office.
The main service numbers are:
- Adult Social Care - 0300 456 0111
- Automated Payments - 0300 456 0119
- Elections and voting - 0300 456 0112
Out of Hours Contact Numbers
- Emergency Duty Team (Adult & Child social care) – 0845 607 0888
- Emergency Housing Needs – 01722 411676 (Care Connect)
- Emergency Highway Faults – 01722 413834 (Care Connect)
Environmental Health Emergency Service
- Worcester Care Line – 0845 0568035 (except Salisbury Area)
- Salisbury Area (Care Connect) – 01722 413834
You can contact us by email in a number of ways:
- email specific service teams: generated from that service page in this website or to an address publicised or listed in a specific communication like a letter or form.
- emails service inboxes like planning listed in general directories and leaflets.
- email one of the council’s customer services hubs below, which are located in Chippenham, Devizes, Salisbury and Trowbridge.
Chippenham - customerservicesnorth@wiltshire.gov.uk
Devizes - customerserviceseast@wiltshire.gov.uk
Salisbury - customerservicessouth@wiltshire.gov.uk
Trowbridge - customerserviceswest@wiltshire.gov.uk
Customer Response times
Telephone
We aim to answer calls within five rings (15 seconds). Libraries within one minute.
Our target is to answer 80% of all calls within five rings.
Letters and email
We aim to respond to correspondence within ten working days of receiving them. Sometimes, however, due to the nature of the enquiry, it takes longer than this to provide a full response. When this happens, it is our policy to acknowledge the correspondence within five days, then after ten days to send whatever information we have available and an estimated date for the full response, and then to complete the response as quickly as possible thereafter. Where legislation dictates otherwise, e.g., Freedom of Information, differing timescales will apply.
Contact form
Use this form to contact the council about a service.
To comment specifically about the website, please use our website feedback form.
Last updated: 19 January 2010