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Making a complaint

Wiltshire council is committed to listening to the view of customers and welcomes feedback whether positive or negative.

The aims of this complaints procedure are:

  • to make sure that your complaint is taken seriously
  • that you receive a comprehensive response within the timescales stated
  • to keep you informed regarding the status of your complaint and explain any delays
  • to give you a simple and effective way of raising your complaint
  • to deal with complaints fairly and consistently

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