Making a complaint

Wiltshire council is committed to listening to the view of customers and welcomes feedback whether positive or negative.

  • The aims of this complaints procedure are:
  • To make sure that your complaint is taken seriously
  • That you receive a comprehensive response within the timescales stated
  • To keep you informed regarding the status of your complaint and explain any delays
  • To give you a simple and effective way of raising your complaint
  • To deal with complaints fairly and consistently