Council tax reduction (CTR)

Overview

Council Tax Reduction (CTR) is a financial support scheme put in place to help individuals and families who are struggling to pay their council tax bills.

Instead of awarding a benefit payment, the Council Tax Reduction scheme works by calculating a reduction to your council tax bill. It is means-tested, meaning eligibility depends on things like your income, any savings you have, the size of your household, and individual circumstances.

For more information, a copy of the full Council Tax Reduction Scheme is available here: Council Tax Reduction Scheme 2024/25 (OpenDocument text format) [950KB] (opens new window) .

Making a claim, notifying us of changes, or providing evidence

When making a claim, notifying us of changes, or providing evidence, you must include your claim reference number or National Insurance number in your correspondence. Any email attachments should total less than 10mb in size.