Contact Housing Solutions
The Housing Solutions service is for people in housing need, including the homeless. The Housing Register is the council's list of people in housing need who are able to express an interest in affordable homes advertised on the council's choice-based lettings website Homes4Wiltshire. Demand for social rented housing significantly outstrips supply with over 200% more people on the Housing Register than there were 5 years ago. Where we can, we always explore other housing options with people.
We can provide advice and information on notices from landlords and mortgage lenders, possession proceedings, rent arrears, mortgage areas, and whether someone is entitled to join the Housing Register and other housing issues.
We will work with you to improve your housing circumstances or, if your home is at risk, help you avoid homelessness and find somewhere else to live if necessary.
If you are homeless or at risk of homelessness
If you are homeless or threatened with homelessness, please contact us by telephone or email in the first instance.
The telephone number is 0300 456 0106. Staff are available at the following times -
| Monday, Tuesday, Thursday and Friday | 9.00 am - 5.00 pm |
| Wednesday | 2.00 pm - 3.00 pm |
The mailbox is homeless@wiltshire.gov.uk (opens new window) and is monitored Monday to Friday. Please include in any email your name, date of birth, telephone number and a description of the situation, including any relevant notice or similar documents you have received
If you are suddenly homeless at evenings and weekends, please call the same number and it will transfer to the council's Emergency Duty Service.
For professionals who are making a Duty to Refer referral, please use our Homeless duty to refer form.
Other enquiries
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