Non-Domestic Rates (NDR), or business rates, collected by local authorities, are how those who occupy non-domestic property contribute towards the cost of local services.
Under the business rates retention arrangements, introduced from 1 April 2013, authorities keep a proportion of business rates paid locally. This provides a direct financial incentive for authorities to work with local businesses to create an environment that promotes growth, and results in higher business rates revenues.
These revenues, together with income from council tax and other monies, are used to pay for services provided by local authorities in your area. More information about the business rates system, including transitional and other reliefs, can be found at GOV.UK.
For more information about business rates please contact the business rates team on 01249 706290 or firstname.lastname@example.org.
Make a payment
Register for an account to view and pay your bills
See Register to manage your business rates account online for more information or, if you already have an account, go to:
Payment portal website (civicaepay.co.uk)
This service is available 24 hours a day, allowing you to pay online when it is convenient for you (and without having to register an account with us). Have your bill to-hand, as you will need to quote your account reference number, and confirm the amount you need to pay. Make sure you allow three days for your payment to reach us.
Tell your bank the amount you want to pay, your account reference number, and the council's bank account details, which are:
Sort code: 40-44-33
Account number: 51460021
The council offers various dates for payment by direct debit. This is the most effective way to pay.
Contact us on 01249 706 290, if you wish to set-up this method of payment. Alternatively, you can download the Business rate direct debit instruction from the download section.
Call our automated payment line 24 hours a day, 7 days a week, on 0300 456 0119. Have your bill to-hand, as you will need to quote your account reference number and confirm the amount you need to pay.
You can pay, free of charge, by cash or cheque at any post office, using your existing payment card or the barcode on the front of your bill (not all bills have a barcode). Allow seven days for your payment to reach the council. Cheque payments should be made payable to 'Post Office Ltd' and presented with your payment card or bill.
Cheques must be made payable to 'Wiltshire Council'. Send your payment to:
Collections - NDR
PO Box 4385
Please write your name, account reference number, and the address to which the payment relates on the reverse of the cheque.
You can register to access your business rate account online. This allows you to view your bills, make payments, and check your account payment history. To register for an account, you will need:
- your business rates account reference number
- your name (as it appears on your bill)
- your postcode
- the last three digits of a telephone number you have provided to us
- your email address
If you have any difficulties registering, contact the business rates team on 01249 706290.
Business rate relief
There are a number of business rate reliefs you can apply for:
- Hardship rate relief
- Rural rate relief
- Charity rate relief
- Retail, Hospitality and Leisure Rate Relief
- Re-valuation - Supporting small business rate relief
Relief for local newspapers
Funding is available from government for local authorities to provide a discount worth up to £1,500 a year, from 1 April 2017 until 31 March 2025, to office space occupied by local newspapers. This is up to a maximum of one discount per local newspaper title, and per hereditament, and up to state aid limits. Eligibility criteria for this relief is set out in a guidance note: The case for a business rates relief for local newspapers.
Local Government Finance Act 1992
The Non-Domestic Ratepayers (Consultation) Regulations 1992
Wiltshire Council has a duty to consult representatives of those who are subject to non-domestic rates on property in the county for the period beginning 1 April 2023.
A meeting to discuss these proposals will be held on 8 February 2023 at 3.40pm. The meeting will take place in the Kennet Room, County Hall, Bythesea Road, Trowbridge, BA14 8JN. Representatives are invited to attend but are requested, if possible, to give notice of their intention to do so to Democratic Services email@example.com or at the address below:
Such papers and information, as are required by the above Regulations to be supplied, are available on request from mid January 2023 and will also be available online.