Non-domestic rates

Non-Domestic Rates (NDR), or business rates, collected by local authorities, under the business rates retention arrangements, introduced from 1 April 2013, authorities keep a proportion of business rates paid locally. This provides a direct financial incentive for authorities to work with local businesses to create an environment that promotes growth, and results in higher business rates revenues.

These revenues, together with income from council tax and other monies, are used to pay for services provided by local authorities in your area. More information about the business rates system, including transitional and other reliefs, can be found at GOV.UK (opens new window).

Make a payment

Register to manage your business rates account online and request e-billing

You can register to access your business rate account online. This allows you to view your bills, make payments, and check your account payment history. To register for an account, you will need:

• your business rates account reference number
• your name (as it appears on your bill)
• your postcode
• the last three digits of a telephone number you have provided to us
• your email address

Manage your business rates online (opens new window)

If you have any difficulties registering, contact the business rates team on 01249 706290.

Business rate relief

There are a number of business rate reliefs you can apply for:

• Hardship rate relief
• Rural rate relief
• Charity rate relief
• Retail, Hospitality and Leisure Rate Relief
• Re-valuation - Supporting small business rate relief

Business rates team contact details

For more information about business rates please contact the business rates team on 01249 706290 or businessrates@wiltshire.gov.uk (opens new window).

Local Government Finance Act 1992

The Non-Domestic Ratepayers (Consultation) Regulations 1992

Wiltshire Council has a duty to consult representatives of those who are subject to non-domestic rates on property in the county for the period beginning 1 April 2025.

A meeting to discuss these proposals is scheduled to be held on 29 January 2025 at 4.30pm. The meeting will take place in the Kennet Room, County Hall, Bythesea Road, Trowbridge, BA14 8JN. Representatives of any non-domestic ratepayers are invited to attend but are requested, if possible, to give notice of their intention to do so to Democratic Services committee@wiltshire.gov.uk (opens new window) or at the address below:

Democratic Services
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN

Such papers and information, as are required by the above Regulations to be supplied, are available on request from approximately 22 January 2025 and will also be available online via Draft Budget Papers 2025/26 (PDF, 5 MB)(opens new window).